Somerset Grand Citra Jakarta — Local services in Jakarta

Stayed here a few times before the pandemic and again recently. Nice interior design, satisfactory housekeeping, good customer service. While the website stated they recently renovated their apartments, the apartment we stayed at looks the same as the one we did before and they definitely did not renovate their gym and the equipments (it seemed the equipments were only re-arranged).

My favourite aspects about this property include their nice spacious 3-bedroom apartment, security guarding the entrance of the building and outside the lobby, 24-hour customer service, daily housekeeping, secured key to room floors, gym & swimming pool open from 6am, spa & massage service, & walking distance to shopping malls (Lotte Ave & Kuningan City - within 5-10mins).

The reasons the property did not get a five star from me is because of several issues. I am one of those people who take their fitness seriously and I find that the gym isn't very well looked-after. They still have the same old Cybex equipments (leg press, leg extension, lying leg curls, flies, & chest press) with 1-20 weight plates, dumbbells (with numbers 10, 15, 20, 25, & so on until 50), 2 benches (one can be adjusted & the other flat), a 10kg barbell, an EZ bar, and 3 weight-adjustable dumbbell bars from years before. The weight plates for the bars are thankfully in kgs (1.25, 2.5, 5, & 10). There used to be lat pull down & shoulder press machines too, but these weren't in the gym this time, then later on I noticed these were moved to the back garden. Idek if those old dumbbells are in lbs or stones or whatever - I'm used to kg system of measurements, so had to gauge what felt ok to use. They still have their slippery floor boards in the gym too - it was hard to do certain exercises (like hip thrusts & renegrade rows) especially when the bench is too high for my body size. The cardio room has a bike, 2x treadmills, and a crosstrainer - but I didn't spend much time there; I would've if there was a mat to stretch on. There was also no disinfectant spray in the gym despite a sign at the location where it should be - I had to ask twice before they finally put a spray and wipe there. The handsoap bottle in the ladies' bathroom had rusted and I couldn't get soap out of it - they fixed it after I told the housekeeping staff, but it was still the same bottle. The other negative aspect we found was that the towels in the room are old, thin, and look like rags.

They also have a big swimming pool, but it was cold and my baby didn't enjoy it much. Idk whether it was adjustable and was cold to suit the weather there, but there was a breeze that morning too, so we didn't use it again.

I considered going to Fitness First at Lotte Ave for more variety of equipments, but they open at 8am, except Sat. when they open at 6am. The only time I can train after having my baby is early morning and 8am isn't suitable, even if I was only there for a week. Citadines is a new apartment not too far away with more modern gym equipments, but they don't have 3 bedrooms. If Somerset ever plans to renovate the gym, there needs to be a Smith Machine (at least) / a squat rack, a bench press rack with 20kg barbell (that can also be used for other exercises if no squat rack), new dumbbells & plates, a cable machine, and an adjustable bench with angles written on it. When you have all these equipments, you can do a...

We booked one of their 2-bedroom units for 2 days. The room itself is outdated, and VERY dark but it’s still pretty decent for the price. BUT I WILL NOT come back to this place EVER AGAIN. We accidentally left 2 things there (an ipad and a Louis Vuitton bag with our US passports in it!). They called us right after we checked out to let us know about the ipad. We went there and picked it up right away. THEY NEVER MENTIONED THE LOUIS VUITTON BAG! And my husband being the clumsy man that he is, didnt realize his bag was missing until 2 days later.

We called different places that we visited in Jakarta to look for the bag, checked our suitcases over and over again and still couldn’t find the bag. At some point we were sure we left it at Somerset. So we tried calling them over and over and over again but the line was always busy. We called their Indonesia toll-free contact center, and they couldn’t get a hold of this property at all either. After countless attempts to call them (all took 2 hours!) we decided to stop by the facility on our way to the airport. the receptionist finally told us they found the bag and tried calling our phone number a few times with no avail. THEY LIED! They only called us once and that was for the ipad, never called us again after that. We showed them our phone logs to prove it to them and they suddenly changed their story again saying that “oh i have to check the system again, we probably didn’t call” 🙄.

I asked them what’s wrong with their phone number, and they told me they have a different hotline number (that is not listed anywhere on their website and not even the designated costumer service center know about!). They said they mainly use WhatsApp. So I asked them “let’s say that you werent able to get a hold of us via phone call, why didn’t you guys try to email or Whatsapp us since according to you thats what you use” and the receptionist said “oh we are not allowed to use whatsapp to reach out to our guests” oh the inconsistency! 🤦🏻‍♀️

Horrible experience full...

Spacious and ideal for families Somerset Grand Citra offers serviced residences starting from about 80 m² for one-bedroom units, and going up to around 140–166 m² for two‑ and three‑bedroom layouts . Families often opt for the two‑bedroom executive or three‑bedroom deluxe units—these include separate living and dining areas, fully equipped kitchens, and multiple bathrooms. One guest shared how they upgraded to a two‑bedroom unit and were impressed by the space and amenities like a washing machine and two bathtubs for a family of four . Another review praised the 3‑bedroom deluxe as being roomy enough for six people with living room, dining hall and kitchen plus balcony access .

Comfort and setup for long stays Most family-oriented units are furnished with open-plan layouts that accommodate multiple occupants comfortably. Complimentary amenities include breakfast buffet, daily housekeeping, utilities, fast Wi-Fi, and linens changed thrice weekly . Renovated units offer modern fittings, bedside power outlets, and ceramic stoves, while older rooms retain marble bathrooms, wooden desks, and large bathtubs—even if décor feels a bit dated .

Location and family convenience Located in Jakarta’s Mega Kuningan business district, Somerset Grand Citra sits directly across from Lotte Shopping Avenue and within walking distance to Kuningan City and ITC Ambassador malls—ideal for families needing dining options and groceries . Reviews note the strategic spot makes it easy to explore surrounding attractions and still return to a quiet home‑like environment .

A few downsides to note While many guests praise the spacious layouts, some point out consistent service delays or dated bathrooms and carpets in older units . Elevator queues can frustrate: two out of three lifts often operate, causing waits of up to 15 minutes at peak times . Breakfast is typically included but described as basic and modest; the in‑house café also receives mixed feedback for inconsistent hours...