JW Marriott Hotel Jakarta — Hotel in Jakarta

As a Titanium Elite member, my room was upgraded to a suite room and other benefits such as early check-in, lounge access, free breakfast, 1,000 point welcome gift and late check-out were all given. The hotel is located in Mega Kuningan, from the drop-off to the lobby it is quite far, you have to pass through an outdoor area with a cafe. Arriving at the lobby, it is quite spacious and there are lots of seats, the receptionist is quite busy but fast. Immediately given a welcome drink and welcome towel, because seeing that I brought a child, the FOM immediately gave my child a family by JW package containing an activity book and crayons. Given a piece of paper containing benefits. ||Entering the room, the suite room is very spacious, there is a living room containing a sofa, 2 chairs, a television and a work desk. There is a powder room with a heated electric closet. The interior color tends to be brownish. For the bedroom, there is a 1-seater sofa with ottoman, bench, television, 200x200 king bed with 4 pillows. The quality of the mattress and pillows is very good. The carpeted floor is comfortable for children. There is also a television in the room. The old impression remains but it is actually not that old. From the room to the bathroom there is a mini bar. Tea uses twinning, coffee already uses a capsule machine. Want to add mineral water, free refill here. To the left of the minibar there is a walk-in closet with a cupboard and luggage bench. ||This bathroom is a luxurious old-fashioned bathroom. Complete with a bathtub, shower, washbasin and closet. Unfortunately, the closet in the main bathroom does not have a heater. Complete amenities. Towels are always there because they are given 4 sets. Soap and shampoo still do not use dispensers with mandarin tea aroma.||The facilities are actually complete but I think the important thing is that there is a swimming pool with a children's pool that is not too large, a gym, a jacuzzi, a cold plunge, a limited kids club.||Lounge access is open from 06.00-00.00 breakfast 06.00-10.00 afternoon tea 14.30-16.30, evening cocktail 18.00-21.00, cheese and dessert 21.00-23.30. Afternoon tea menu includes cookies, scones, blueberry mousse, coffee pannacotta, lapis legit, fried sushi, smoked salmon eclairs, ham and cheese sandwich, croquettes. They all taste delicious.|Evening cocktail includes salad, sushi, nuts, chips, bread, cold cuts, fruit, pie, pudding, various alcoholic drinks, zucchini, tart, pannacotta, pound cake, chocolate ball, cheese, Antipasti, shrimp bruschetta, ketoprak wrap, padang omelette, sweet and sour fish, fried foods, chicken soto, fried rice, karaage, canton steam fish, egg curry, vegetable parmigiana (terong balado), mashed potato. They are all delicious too.|Dessert and cheese includes choux, pannacotta, Japan cake, bread and cheese, bruschetta, dirty fries. Dirty fries are French fries with bolognaise, drizzled with mozzarella.||Breakfast is delicious and complete. Served buffet but there is an a-la carte menu, I tried the oxtail omelette. The pastries are beautiful and have good texture. The ice cream is really great because it has my favorite flavors, durian, rum raisin, salted caramel (rarely found in other hotels)|Buffet menu:|1. Lontong sayur, chicken porridge, broccoli, fish with Padang sauce, uduk rice, chicken opor, beef curry|2. Fried rice, fried noodles, crackers, siomay, bakpao, kimchi, Korean eggplant, Korean chicken|3. Noodle station, egg station, salad, cold cut, cheese, bruschetta, fried food, quiche, bitterballen|4. Oatmeal, sauteed mushroom, baked bean, grilled tomato, chicken sausage, beef sausage, potato, bacon|5. Indian food (bread, curry), bread, pastry, gluten free, bread butter pudding, waffle, pancake, donut, muffin|6. Ice cream (salted caramel, lemon, mango, rum raisin, durian, strawberry)|7. Black sticky rice porridge, sushi, onigiri, miso soup, fruit, nuts, yogurt, cereal|8. Various juices, fresh and chilled, traditional herbal...

JW Marriott, a place of comfort and relaxation that we always look forward to! I stayed during December 29 to January 7 to welcome New Years and we gotta say we couldn't have picked a more perfect place! And like my previous stay we fall in love even more with each stay❤ after quite the hectic year we were super excited to finally return to a place that felt like home! A place that will help melt away all the aches and worries away with exceptional service and comfort. As usual they never disappoint! From the check in process all the way to coming into our room we were taken care or very well! Bonvoy and front desk team made sure our check in process was smooth and quick A huge thanks to Mr Wisnu who helped us throughout the stay and even gave us a complimentary upgrade to ensure our comfort! He took care of all our needs and ensured absolute comfort and relaxation and he even checked on us everyday to make sure everything was perfect! A big thanks also to Mr Isac who also helped ensure our comfort during our stay! Bonvoy team such as Vania, Zakia, Gaby and Ray ensured that all of our check in process and quality room control were done according to Bonvoy and JW Marriott Standard. All our needs and requests were taken care of! Kudos to them! Breakfast at Sailendra is always amazing! (Do check my wonderful 5 start detailed review on this amazing resto!) a resto who offers quality service and comfort! shoutout to the other amazing waiters I forgot to mention on my other review: Nando, Mawar, Eva, Yopi, Bagus, Andri, Catleen, Resty, Audrey, Ridho, Erwin, Didin, Fikri and Pasya. Thank you for the best service and food! The lounge is another part of JW Marriott that made our stay complete! A place that is cozy and comfortable to enjoy their meals and a place to relax and chat after a long day. As usual, the Lounge Team who are always ready to help you relax and help in any way possible! Kudos and a huge shoutout to the super friendly and ever so helpful staff: Aldo, Upik, Ihsan and Kemal were always ready and helped us and Every detail they will pay attention to very well. And a huge Thanks to the other lounge team: Bella, Irwan, Simare, Safira, Iba, Yunisa, and Tasya! After a tiring Day the houskeeping staff Made sure the room was clean and ready for us to rest in! They Made sure the room was in Good quality! JW Marriott is more than just a hotel, but it’s a haven of comfort and relaxation where anyone who is tired, exhausted and in need of rest can come back to! A place where comfort, relaxation and luxury is not just an advertisement, but a true and proven promise ensured for everyone in need of Rest and Relaxation! Even though the hotel was full during New Years eve and New Years the quality of the place is guaranteed! They never miss a beat! To say this place is amazing is an understatement…..no…JW Marriott is just simply…OUTSTANDING! Thank you to all the JW Marriott Jakarta Team! Bonvoy Team, Front Desk and Reception Team, Sailendra Restaurant, Lounge Team and even the Houskeeping staff for ensuring utter and complete rest and relaxation for Us! Friendliness, Cleanliness and Exceptional Service are guaranteed! JW Marriott Jakarta rules! We are coming back...

I am currently working as a Representative in Indonesia, where I have been residing for two and a half years. I have experience arranging accommodations for guests arriving at the JW Marriott Hotel, based on the recommendation of the former Representative. However, due to the inconvenience I experienced today, I will no longer recommend the JW Marriott Hotel. Generally, my guests arriving typically arrive at the hotel around 10:30 or 11:00 PM due to flight time. Most guests wish to check in as quickly as possible to rest after a long flight. The hotel reception staff kept us waiting in the lobby for 20–30 minutes without providing any enough explanation, claiming that the reserved rooms were not ready. The check-in process was unusually lengthy and tedious. Also, there were no welcome juices or water provided, and when a thirsty guest mentioned this, the staff responded in a very annoyed manner, stating that welcome juices were available. When asked for bottled water instead, they reluctantly provided water from a storage area. It seemed as though the staff were focused solely on their own tasks, disregarding the guests who were waiting late at night. During the check-in process, the security staff approached my guests, who were waiting for the check-in to be completed and engaged in conversation, and without any explanation, showed them a photo taken at the security checkpoint and demanded that they identify the owner of the item, saying something about “electric something something....” that was difficult to understand. The photo taken at the security checkpoint made it difficult to identify the item. Despite the presence of multiple staff members, including the receptionist, they did not show the actual photos of electric something., even though it would have been possible to do so in the current internet age. The staff member spoke in fluent English, giving the impression that I could not understand due to my limited English proficiency. Their attitude was consistently arrogant and condescending. They did not even make the effort to find and show a single photo of the “Electric Something” in problem. After a lengthy conversation, we finally confirmed at the front desk that the issue was with an electric travel kettle and pot. I explained that I believed personal electric appliances were generally permitted and requested an explanation of the problem, but was told that it was not allowed due to electrical safety regulations. Additionally, they stated that while kettles are permitted in hotel rooms, but electric travel pots must be stored at the Concierge desk. As a normal guest, it was unclear what was permitted and what was not. However, due to the late hour, I requested that the regulations be provided later and concluded the matter. Unfortunately, despite the late check-in time, there was no sign of a skilled reception staff member who could understand and consider the situation, provide a swift and courteous response, and explain the rules clearly and easily. Additionally, the security staff member who approached us suddenly, as if we had done something illegal, and demanded something in a high-handed manner, made us feel threatened and...