Sciampagna — Local services in Palermo

We've been to Sciampagna for more than 5 times, their macarons are divine (see photo below). I really think that they are great masters of pastry art. The place is absolutely worth visiting. As for their products, we can really not complain. However, the place is unreliable: in the last 6 months we found it closed twice (once we found out that they were on holidays, which they definitely deserved, but the other day-off was without any justification). The staff is nice, a bit reserved, but this kind of Western style is still ok. Their products are definitely expensive, but they guarantee a nice, clean space. I find the shop often empty, glass shelves are echoing without any displayed product, which is a pity and we don't really like the dine-in space upstairs. Nonetheless, if you like sophisticated well-designed and very French-styled cafés, Sciampagna...

Recommended to me by City Sightseeing tour bus guide. I don’t normally drink coffee - it was a chilly day and I had time before the next bus. WOW! Not only did I enjoy my coffee (not bitter!) but the array of beautiful pastries was a delight to behold. Each one more beautiful than the one before. Difficult to choose one: in the end I did. Delicious. Take-away, of course in classy little boxes to protect the precious works of mouth-pleasing works of art. Upstairs offered seating (tables of 2 and 4). Loved the little food elevator, used so staff didn’t have to balance trays of liquid gold and precious pastries up the stairs. Staff were very pleasant: one led me through the pastry offerings, describing each one in turn. A must see/enjoy in Palermo. Conveniently located on a street behind the...

Very disappointing experience

I’m really disappointed. The cake was ordered well in advance with specific requests, as it was meant for a birthday. When my relatives went to collect it, we were told that, due to personal circumstances in the baker’s family, a completely different cake had been made - without any notice - and we still had to pay the full price.

I truly feel sorry for what happened on a human level, but it doesn’t make it right. Customers should be informed or offered a solution, especially for a special...