Fortuna Roma srl — Local services in Rome

Bad experience！ The price is much higher than other place. Strongly suggest that you may need to know the price for your product before buy. There is no return policy， when i want to return and get refound money they are not going to do return. The reason why they are not going to refound money is i paid by credit card？？？ Even if I have just paid and haven't gone out the store yet, the product has not been processed and refunds are not allowed! You can also see in the previous comment area that the service of this store is average. I feel that you don't want to have after-sales service and don't support refunds after you pay the bill. Everyone should buy carefully! Before buying again, I asked how much the tax refund would be. He told me that it was about 20%, but after payment, he told me that the policy had changed and only 21 euros could be refunded, but the value of the product was 200 euros, which was far from what he said. Everyone should ask clearly when buying, and many policies of this store should also be clear! It's a very unpleasant shopping experience. They won't be willing to price match when they know that the price is much more expensive, and they refuse to return the goods! Everyone should be careful when you choose this place to buy...

Not very well curated and incredibly rude. My wife and I stopped in here looking for a sofa and a chair. We sat down for no more than 3 minutes. The salesperson came over and told us “this isn’t a place for sitting down. This is a showroom.”

We left and bought a sofa at Arcon two blocks away. Go there instead. It’s a much nicer store, with very nice people who...

I ordered a Zanotta sofa from Fortuna Roma and had it shipped to the US--couldn't be happier. The service and care was exceptional. I would buy here again. Cecilia was my salesperson--top notch and speaks...