QC Terme Store — Local services in Rome

It was one of the best days in Rome which I had for the last half year! This resort is truly a very qualitative, relaxing and recharging place. We went there with my friend from Barcelona and tried to do everything in a slot of 5hrs but it wasn’t enough time. We didn’t even book an additional treatment and couldn’t go through everything. There is also a restaurant and the possibility to stay and enjoy a getaway for more days. Compared with the little indoor Spa’s in Rome, this place is really worth it! It is as usual better to reach by car than the public transportation. The only thing which I didn’t like was when I wanted to have a new towel, they asked me an additional price. And obviously I didn’t want to use my used towel in the sauna for drying after finishing my spa day. A onetime change of towels should have been included. Also people let me know that a lot of people steal over there. I tried to hide my phone when I went into the sauna and the lady who works over there took it out of safety and gave it to the reception. But as I walked out and tried to find my phone, I was super shocked and people told me that a lot of things are getting stolen. So you should definitely keep your important stuff in the locker. Other than that I would definitely recommend...

I am truly disappointed with my experience at QC Terme and how they handled the situation during the pandemic. I had purchased a voucher for two people for QC Terme, but unfortunately, due to COVID, I couldn't use it before it expired.

I reached out to them kindly, asking if there was a possibility to extend the voucher, now that the COVID situation has improved, and we felt more comfortable going out and visiting public places like spas. However, their response was entirely lacking in empathy and understanding.

The head of reception, Giorgia, simply referred to their strict policy and denied any possibility of extension, despite the fact that many other places and activities have shown greater flexibility during this difficult period.

What particularly bothered me is that QC Terme decided to extend the validity for a very short window, in my opinion, not in line with the duration of the pandemic as conceived by the World Health Organization. Furthermore, we did not receive any communication from them regarding this extension, even though our data was in their system as loyal customers.

The lack of consideration towards customers was also evident in their response to my request for a commercial gesture or compromise. We were willing to add a supplement to be able to use the voucher, but their response was categorical and insensitive.

QC Terme has shown an unjustified and unprofessional attitude towards its customers. Not only did we lose 200€, but we also lost confidence in their ability to treat customers with respect and sensitivity.

In this time of uncertainty and difficulty, I expected a company in the luxury market to show more solidarity and attention to customer needs. Unfortunately, QC Terme has shown to prioritize business interests above the needs of its customers.

I hope this review serves as a warning to QC Terme to reflect on their rigid policy and consider the importance of treating their customers with respect and understanding during periods of crisis like the one we have experienced.

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我对QC Terme的体验感到非常失望，以及他们在疫情期间的处理方式。我购买了两人使用的QC Terme的代金券，但不幸的是，由于COVID，我在到期前无法使用它。

我友好地向他们求情，询问是否有可能延长代金券的有效期，因为COVID情况有所改善，我们感到更舒适外出，去类似温泉之类的公共场所。然而，他们的回应完全缺乏同理心和理解。

接待部负责人Giorgia简单地提到了他们严格的政策，并否认任何延期的可能性，尽管在这段困难时期，许多其他地方和活动表现出更大的灵活性。

特别让我烦恼的是，QC Terme决定将有效期延长到一段非常短暂的时间，我认为与世界卫生组织所设想的疫情持续时间不符。此外，尽管我们作为忠实客户的数据存储在他们的系统中，但我们并未收到有关此延期的任何通知。

他们对顾客的不考虑也表现在他们对我要求商业姿态或妥协的回应上。我们愿意额外支付费用以使用代金券，但他们的回应很坚决，缺乏敏感性。

QC Terme对待顾客的态度是不合理且不专业的。我们不仅损失了 200€，还失去了对他们以尊重和敏感性对待客户的信心。

在这个不确定和艰难的时期，我希望一家奢侈品市场的公司能更加团结，关注顾客的需求。不幸的是，QC Terme表现出将业务利益置于顾客需求之上的态度。

我希望这篇评论能警示QC...

Paradise just outside of Rome! I can't say enough about this place, it is heaven. The room was so comfortable, the staff are amazing, friendly and helpful and the spa experience was incredible. The breakfast was outstanding.

We stayed here after a two week holiday, it was meant to be a relaxing end to the trip and it was perfect. We plan to return many times in the future.

The one negative note was the restaurant for dinner, we went the first night and it was just ok. It was very small portions for a very high price and the food was mediocre. We ordered in on our a second night and got a feast for less than half the cost.

Otherwise, it was perfection and we can't wait...