Hakuba Base Camp — Local services in Hakuba

I used these guys to pre-purchase a bus and train package from Narita to shiga kogen. Unfortunately the two QR codes they sent me in advance didn’t work so I couldn’t obtain tickets. I had arrived early so tried to contact them but they didn’t respond. So I had to buy them again directly. They have since responded (after my journey was complete and I requested a refund) and referred to another email with a supposedly correct QR code but unfortunately I had never received it. It’s a shame as if they had done this at the time it might have been resolved. They aren’t responding to my request for a refund.

In the process of buying my own tickets I also found that they are marking up around 30% so it is much cheaper to just buy your own as you go. There are a lot of helpful JR workers to assist and you won’t get stung if...

Kevin and his team are able to help you out with any tours and sightseeing you might like to do while in Hakuba, as well as helping you get to and from the airport. The team is friendly and helpful, even when it's busy and there are lots of buses coming and going. There is also a very small shop if you need some supplies or snacks for your trip. I'm sure the team at Base Camp can help with organising any transport needs you might have, you just need to send...

Central information point in hakuba village, however, information not always correct. There are a few employees that know their stuff, but sadly many that are misinformed or lack local knowledge. Beware passes are non refundable, and there are some resorts that have online deals that work out better than what you...