Don Quijote Shimotori — Local services in Kumamoto

The customer service here was unacceptable and clearly discriminatory. The female staff on the second floor treated me with open hostility and prejudice. I politely asked in English to buy one pack of Instax film, but she repeatedly interrupted me, forcibly switched the conversation to Chinese using a translator, and kept accusing me of being a reseller without any reason.

I tried to stay calm, assuming there might be a store policy. However, she refused to explain anything, treated me with rudeness and arrogance, and showed no respect at all. Only after I asked four times, she finally revealed a rule that customers must purchase 5,500 yen worth of products before being allowed to buy Instax film. This essential rule should have been explained from the beginning, instead of harassing and insulting customers.

Her behavior clearly showed bias and discrimination against foreign customers. This level of customer service is a disgrace and extremely disappointing, especially in a country known for hospitality. I strongly request an official explanation and improvement from...

在2024/10/15下午大約13時-14時購物免稅品，當天晚上回到飯店看總金額覺得怪怪的，不應該這麼多錢 仔細核對明細單才發現我們被多刷一組合利他命EX PLUS 共11900日圓，明細核對商品條碼，確實多了一組條碼，是我們並沒有購買的商品，因為是免稅商品結帳完都放在免稅袋裡，所以當場無法明確核對所有商品，我們是回到飯店看了明細，才發現只買了兩組ex plus，而明細單上卻有三筆ex plus 但我們是團體行程的觀光客，等發現時早已經離開熊本，我們只能吃下這筆錢，但這次的購物體驗真的非常差勁

2024年10月15日の午後13時から14時頃に免税商品を購入しましたが、その日の夜にホテルに戻って総額を確認したところ、どうもおかしいと感じました。こんなに多くの金額になるはずがありませんでした。詳細をよく確認したところ、利他命EX PLUSが1セット多く請求されていることに気づきました。合計で11,900円です。明細の商品のバーコードを確認すると、確かに購入していない商品が1セット追加されていました。免税商品は会計後にすべて免税袋に入れられるため、その場で商品をすべて確認することができませんでした。ホテルに戻って明細を見て、EX PLUSを2セットしか買っていないのに、明細には3セット記載されていることに気づきました。しかし、私たちは団体旅行の観光客で、熊本をすでに離れてしまっていたため、気づいた時にはどうしようもありませんでした。このお金を諦めるしかありませんでしたが、今回のショッピング体験は本当にひどいものでした。

On October 15, 2024, around 1:00-2:00 PM, I purchased some duty-free items. That evening, when I returned to the hotel and checked the total amount, I felt something was off—it shouldn’t have been that much money. After carefully reviewing the receipt, I discovered that we were charged for an additional set of RiTAmin EX PLUS, totaling 11,900 yen. Upon checking the item barcodes on the receipt, it was clear that an extra barcode for a product we didn’t purchase was listed. Since the items were placed in a duty-free bag after checkout, we couldn’t check all the products on the spot. It wasn’t until we returned to the hotel and reviewed the receipt that we realized we only bought two sets of EX PLUS, but the receipt showed three. However, we were tourists on a group tour and had already left Kumamoto by the time we discovered the issue. As a result, we had no choice but to bear the cost. This shopping experience was extremely...

Sold me the wrong contact lenses 3.5 instead of 3.0 even though I showed them the correct numbers on a screen. Waste of money and super annoying to find out after arriving at home ! Since they sent the contact lenses down to the counter and didn’t let me check before buying them. Super...