Mont-bell Kyoto Store — Local services in Kyoto

Service is bloody atrocious at the Gion outlet (we are here 2 Nov at 3 plus pm). We were trying to buy shoes and waited a long time for a shop attendant to attend to us (shop not busy), so I flagged down an attendant coming out of the storeroom. He said "I'm busy, I can't help you", rather than flagging down another attendant for us. We finally got attended to, and were about to purchase the shoe when we noticed a stain. So we tried to find another attendant to help us. And as we were waiting for another attendant, a Japanese customer came. And the shop attendant asked my partner, who was holding the shoes, to move off the seat so the Japaneze lady could sit down. There was a huge space I the middle of the bench, with a young Chinese tourist sitting at one end playing a game. And my partner was sitting right at the other end. Unobtrusive. Don't understand why the sales man had to make my partner get up, holding his shoe box, turn In a circle around the bench, and then say he can sit elsewhere. What the holy heck happened? What kind of atrocious service??? I highly highly HIGHLY do not...

One of the staff (A chubby guy around its early 50’s or late 40’s) was very rude and the attitude is not acceptable. I wasnt even finish trying the down footwear and he approached me demanding me “to return it to its place! “ And I replied “I am not even done fitting it yet!” So rude and disrespectful! Montbell please train your staff to ask your customers properly! How can a staff act such bad attitude to customers especially to a foreigner!...

I am writing to provide a review of my recent experience at your store. While I have no complaints about the products, I do have some feedback regarding the customer service. The male salesperson on duty asked my son, who was sitting quietly and watching his phone, to not sit in the shoes section. This behavior was unnecessary and unacceptable. I wish my son had told me during our visit, as I would have immediately left the store without making...