Onitsuka Tiger Osaka Shinsaibashi — Local services in Osaka

Utterly rude staffs. And bad experience.

We just went in and someone beside us (don’t know who) dropped a packet of finished fruit juice. And your staff immediately accused it’s us who thrown the packet drink on the floor just because I have 2 kids with me.

The female staff (short hair) first picked it up and give me a death stare without even asking whether is it from us.

She straight away assume and thinks that it’s from us so I immediately tell her that that’s not ours. But the male staff (Tall male staff with curly hair) beside me said that he saw it with his own eyes that I throw it on the floor!

I told him that it wasn’t ours! He still insisted and told me that they will check the security camera.

I immediately told him “PLEASE GO AHEAD AND CHECK THE CAMERA NOW!”

Because my kids didn’t have any packet fruit juice today! We didn’t even buy so how is it ours?!

I even told him that I kept all the rubbish under our stroller. (We always have a zip lock bag with us to keep all our rubbish and bring back to our apartment.)

What they have done is utterly disrespectful! For accusing us on the things we never do.

They could have ask and check with us first.

Just because I’m a tourist, and the rubbish dropped beside me, and because I have 2 kids with me, then it’s ours?

Visited your store on:

Date : 29 May 2024 Time : Between 11:30am - 12:30pm

I was wearing a long jean dress with a black backpack, pushing a stroller. With my daughter and son. My husband was wearing a purple top t-shirt.

Kindly check your security camera on what had happen on the above date and timing. And get your necessary staff a proper training!

I have visited Japan for more than 15 times, this is by far the worst experience I have encountered and some more it happen in...

Would like to call out Natasha and the Store Manager - a pleasant Japanese lady (I’m so sorry I couldn’t recall her name) for outstanding service beyond their scope of duty. Natasha, a part time assistant and an undergrad of the local university was the translator who together with the Store Manager helped solved my conundrum. You see I bought a pair of shoes for my niece in Tokyo but unfortunately I’ve learned only later that it was an incorrect size. By then I’ve left Tokyo for Osaka and there’s no way for me to do an exchange from the same store. These 2 ladies however, went beyond the brand policy allowing me to do an exchange to the right size (I’ve learned that Japan is the only 1st world country that does not allow an exchange or return between cities! Something I feel the Mgmt should address as it’s totally non-customer centric! Bearing in mind these are owned stores and not run by a distributor) As they didn’t have the size in the same model, the Store Manager even offered to collect from the nearby Namba store. I however declined the offer and chose an in-stock model. I’ve troubled them enough. I hope there’s a more formal feedback channel for me to write in ….. just to say thank you again, this time letting a wider audience know what professionalism and dedication to service really mean. Thank you Ms Store Manager and Natasha for...

Went in to purchase a pair of shoes; the store was super busy from the moment it opened. I purchased a pair of shoes that ended up being defective (the right shoe was way bigger than the left). I had to return the next day to the exact same store, and after a bit of back and forth explaining, I managed to get a refund. The next day, my card was charged again at 9 PM. My heart dropped. I contacted my bank, which advised I had to speak to Onitsuka Tiger directly. I wrote to customer service, and no one wanted to help. All I was told was that I had to go back and explain it to the store staff. This would have been very difficult given the language barrier and the lack of interest they showed when it came to even listening to what you had to say. Luckily, I had the receipts saved (both the original purchase and the refund), and I managed to raise a chargeback with the bank. I received the funds back, but I am extremely disappointed by the fact that they can charge your card more than once, and if you want to flag this with anyone working for this company, no one cares to listen. I mean, this is not far from theft. Do not fall for the craze; it's not worth it. I am very disappointed to receive such service from an...