Uniqlo Shinsaibashi — Local services in Osaka

an incident that occurred on the evening of December 18, 2024, at the UNIQLO store in Shinsaibashi, Osaka.

At approximately 8:00 PM, my wife, my parents, and I were shopping at your store. My father selected a pair of pants and a pajama set, with a total price of 6,346 yen. While using the self-checkout machine on the second floor, we inserted the payment as follows: one 5,000 yen bill, three 1,000 yen bills, and several coins. However, the machine indicated that we still owed 46 yen. Realizing something was wrong, we requested assistance from a staff member.

The staff member operated the machine, which returned only 6,300 yen, claiming that this was the amount we had inserted. However, we are absolutely certain that we had inserted a 5,000 yen bill and three 1,000 yen bills.

After a lengthy discussion and the staff reviewing the surveillance footage, we were informed that the cash reconciliation would be conducted at 9:00 PM and were asked to return to the counter at that time. We canceled our evening plans and returned to the counter at 9:00 PM as requested. However, the staff simply stated that there were no discrepancies in the cash count and ended the conversation without showing us the reconciliation process or providing a detailed explanation.

We were left with no choice but to abandon the discussion due to our subsequent travel plans. However, this experience was extremely frustrating and disappointing, leaving me with a sense of helplessness and even disgust. The lack of transparency and poor handling of the situation reflect poorly on the service standards...

Extremely disappointed at the queue management on the 4th floor. There are no instructions but supposedly a single line queue for designing products, and it only says “Entrance” for queue. I wanted to queue to design my own unique bag with embroidery.

But turns out its two actual “lines”, one for printing stickers and one for embroidery. And I have not realised until I queued for up to 45 minutes till its my turn for designing tee, and realised I was “in the wrong queue”.

Staff are not fluent in english so they could not fully understand my situation, it would be fine if I could design both printing stickers AND embroidery at the same time but the offer was declined when I asked. I may understand its not the staff’s problem due to company policies but I am really disappointed at this store’s arrangement in terms of crowd control management and I am even more angry that this flagship store located at the most tourists visited Shinsaibashi would have such an experience...

This is the biggest and best Uniqlo I've ever been to. Several floors with tons of selection and a lot of the staff speak perfect English and are very happy to help (like most of the wonderful locals in Osaka 😊). Pro tip, if they don't have your size left of a garment you like, just ask the staff. Chances are they have more in the back, but due to how busy they are it's just run out temporarily. We did this with at least 3 items and they were able to find my size for all of them. We also got some unbelievably great deals on clothing. For foreign travelers, if you spend over 5,000¥ you don't pay tax and this location actually has a tax free counter on the top floor in the store. But be prepared to wait because they get very busy...