ARC’TERYX Harajuku — Local services in Tokyo

Rainy day and the shop wasn't even packed. Was ushered out rudely to line up in the rain. The staff was pretty rude and judgemental. Didn't expect that from the Japanese. Limited quantity and when asked to check for stock of jackets at other branches were just brushed off. Manage to buy the Alpha SV a few days later. After spending ~900USD, they asked if I wanted a bag for 100¥. They had the audacity to ask for more money for a stupid bag on a rainy day. You can't even spare your paying customers a bag after spending money at the store. You should be ashamed of yourself. I got a bag after spending 80USD for a t-shirt at ATMOS. Please improve your...

VERY RUDE STAFF I’m from Canada. I wear Arc since 12. So today I walk into the store holding an empty coffee cup (you know, no trash bins in Japan). I put it down for a sec to try on a bag, and a saleswoman tells me I have to hold onto the cup while trying. I was shocked—like, how am I supposed to that??

When I put the bag back, she wiped down every bag I touched with low attitude.

Seriously? You just hurt a...

My experience was not very good. A male clerk kindly answered my questions and showed me the shoes. But the male clerk in black clothes and black hat saw the shoes on the table and corrected me that the shoes should be put back to their original place. First, I did not take the shoes and I did not know where they were originally placed. Second, it is not the customer's job to tidy...