BIC CAMERA Ikebukuro West Store — Local services in Tokyo

We came in as soon as the store opened. The service here was phenomenal. We did have a language barrier, but that didn't stop the worker from helping us and going above and beyond.

My wife bought a pair of audio techinica earbuds from a different BIC CAMERA five months before coming back to Japan. One side permanently died in two months and didn't charge. Luckily, we had a layover in Japan on our trip to Hong Kong. We had the earphones for less than five months in total. We returned back with all the earphones accessories, box, and receipt of purchase. The worker tried his best to access the situation and eventually gave us a new replacement after testing our broken earphones. Thank you for being understanding and for the service.

Six months later, the wife's earbuds are still strong and hold their charge like...

8/26 We were asking working staff how to buy ps5 at 7f floor The staff immediately shut down the light n try to avoid talking to us My friend try to reach him for some ps5 information But he just walked through my friend n took the ps5 dvd box away from my hands Pointing at the full Japanese post n left us behind We were so confused n don’t know wat to do The staff refused to hav any conversation with us Eventually, we hav to use translate app to know the reason why we can’t buy ps5 Just really don’t know why staff having that kind of attitude His face was like we owed him 10million We know it’s hard to communicate with foreigners but refusing to talk to ur customers n discriminate non-Japanese? We were really disappointed about BicCamera Don’t know if this is how BicCamera treat their customers -two very...

Horrible people. Horrible sales. Came in for a washing machine. Wouldn't ring us up until they upsold us internet; and I think they have a promotional partnership with softbank at the time, and wouldn't ring our original purchase up unless we listen to their cellphone upsell. 2-3 hrs later because of all the upsell pitches, we missed our original delivery window we wanted that was available when we tried to make the original purchase. Now we have to take a day off from work or wait for another weekend meaning we'll have to use laundromats until then.

Will never step foot...