Tokyu Stay Ikebukuro — Hotel in Tokyo

Subject: Complaint Regarding Misleading Room Size and Poor Service – Tokyu Stay IkebukoroDear Trip.com,I am writing to express my disappointment with a recent hotel stay in Tokyo that I booked through your platform. I reserved a 17 sqm Queen Bed Room for 2 people for 5 nights, but the experience did not meet expectations based on the listing.Upon arrival, it was immediately clear that the room assigned to us was significantly smaller than the advertised 17 sqm. It was not possible to fully open even two medium-sized suitcases at once. We had to rearrange the space by placing one suitcase on the floor and the other by the entrance, and we had to request the hotel staff to remove the chairs because there was no space to use them.The room was located next to the elevator, and even the hotel staff agreed that it appeared smaller than it should be. The next day, we were offered to view another room of the same type, which had a better layout—enough space to open two suitcases and use the table and chairs comfortably. We agreed to move to this room, located on the 11th floor, while our original room was on the 13th floor.However, we also learned that another room on the 13th floor (same type but slightly larger than 17 sqm) was available—for an additional 2,000 yen per night. We declined to pay extra since we had already paid for a 17 sqm room and felt we had not received fair value for the first two nights. I mentioned this to the hotel staff, but they did not offer any form of compensation, upgrade, or apology for the inconvenience.In addition, I was disappointed with the cleaning policy, which was not clearly stated on Trip.com. The hotel did not clean the room during our 5-night stay. They only changed towels and emptied trash bins. I was told that room cleaning is only provided for guests staying 7 nights or more, which is unreasonable and not communicated clearly at the time of booking.I believe that this situation was misleading and did not reflect the quality or value promised in the listing. I hope Trip.com will look into this matter seriously and work with the hotel to improve transparency and customer service. I would also appreciate any form of follow-up or compensation for the inconvenience caused.Thank you for your attention.Sincerely,Sunee...

Subject: Complaint Regarding Misleading Room Size and Poor Service – Tokyu Stay IkebukoroDear Trip.com,I am writing to express my disappointment with a recent hotel stay in Tokyo that I booked through your platform. I reserved a 17 sqm Queen Bed Room for 2 people for 5 nights, but the experience did not meet expectations based on the listing.Upon arrival, it was immediately clear that the room assigned to us was significantly smaller than the advertised 17 sqm. It was not possible to fully open even two medium-sized suitcases at once. We had to rearrange the space by placing one suitcase on the floor and the other by the entrance, and we had to request the hotel staff to remove the chairs because there was no space to use them.The room was located next to the elevator, and even the hotel staff agreed that it appeared smaller than it should be. The next day, we were offered to view another room of the same type, which had a better layout—enough space to open two suitcases and use the table and chairs comfortably. We agreed to move to this room, located on the 11th floor, while our original room was on the 13th floor.However, we also learned that another room on the 13th floor (same type but slightly larger than 17 sqm) was available—for an additional 2,000 yen per night. We declined to pay extra since we had already paid for a 17 sqm room and felt we had not received fair value for the first two nights. I mentioned this to the hotel staff, but they did not offer any form of compensation, upgrade, or apology for the inconvenience.In addition, I was disappointed with the cleaning policy, which was not clearly stated on Trip.com. The hotel did not clean the room during our 5-night stay. They only changed towels and emptied trash bins. I was told that room cleaning is only provided for guests staying 7 nights or more, which is unreasonable and not communicated clearly at the time of booking.I believe that this situation was misleading and did not reflect the quality or value promised in the listing. I hope Trip.com will look into this matter seriously and work with the hotel to improve transparency and customer service. I would also appreciate any form of follow-up or compensation for the inconvenience caused.Thank you for your attention.Sincerely,Sunee...

Located conveniently from Ikebukuro Station this hotel was an easy choice! Keep in mind though that it's situated in a backstreet where there are also some less than wholesome establishments operating during nighttime, the touts never interfered or disturbed me but felt it might be worth mentioning if other visitors might have issues with having such places close by. ||||The rooms are typical japanese size and to be they seemed to be nice and clean. Be away that if you stay longer than 6 days they only clean your room and change amenities once a week (additional cleaning available for an extra charge). ||||The bed was alright, although the mattress was a bit to hard compared to what I'm used to but if you prefer a stiff matress you will sleep fine. :)||||You can tell this hotel has been around for a while since there is some wear and tear (mars and scraps on the wall, wear and rips on the carpet etc) but nothing that makes the stay unpleasant.||||The WiFi worked fine although at times it felt lacking in bandwidth when watching stuff like Twitch or Youtube.||||The bathroom is roomy and has a fairly big and roomy bathtub if you're inclined to enjoy soaking in a hot bath. ||||Didnt try the breakfast. Every room as it's own microwave and washing machine for your laundry.||||All in all, a nice stay and I would...