Franssen Advocaten — Local services in Amsterdam

I have been a client for several years. First of Peggy, then of Martha Ande.

In the beginning, things were ok, a bit slow, often having to chase things, but it was a complicated case, so ultimately it was forgivable.

Peggy forgot to include some very important details of the case which cost me dearly. Instead of offering to rectify her mistake, she implied that I had requested her to omit these details. Of course, there is a paper trail of our conversation so this excuse was surprising and disappointing.

Things became a little tight for me financially throughout the process, and so I believe partly due to the guilt she felt of her mistake, peggy made arrangements for me to continue with Martha initially at a fixed cost for that procedure, and then at a lower rate due to her lack of experience. Which of course I was very grateful for.

Unfortunately Martha is clearly very, very junior in her approach. I would regularly have to remind her to do things, and very frequently have to chase for responses. Everything she does needs to be double checked and scrutinized. Sometimes I would find myself waiting for weeks or more for basic information. The latest example is that she provided an incorrect contact email for a bailiff, which took nearly two weeks to send to me, and then it took a further week or more to send the correct email after I notified her.

I brought this up with her, where I told her i thought this was unprofessional. Instead of apologizing and acknowledging that this was an area she could improve, she decided to insult me by reminding me of my previous financial difficulties where I did not immediately make a couple of payments (which were in part a result of Peggys prior mistake, but anyway were always paid in full) and gave excuses of vacations for her delayed responses. Of course i have countless emails, and countless incidents where her responses were not made in appropriate time, and only two times where I received out of office notifications of her vacations.

It is unfortunate that instead of acknowledging her mistake and making changes to do better, she feels the need to misrepresent the truth. This is of course very concerning behaviour for someone in the...

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