Roses Florist — Local services in Albert-Eden

Great looking flowers but the owner is degrading and unwelcoming. Usually any other shop I wouldn’t really care, but given it’s a flower shop - I do need to engage to ask options if an arrangement is available with certain flowers and ask prices and this wasn’t easy. She seemed offended when I asked if I could get an arrangement without a certain flower in it but instead of something else, but similar to one she already had made. Maybe because she thought I was making a remark of her flower arrangement…? But I just genuinely asked as the person I was going to give the flowers didn’t like certain flowers.

She looked at me blankly and then down and said that would make the price go up a lot. And didn’t give me a price… I almost felt she thought I couldn’t afford it. So I said ok… but is it possible? And she said something alone the lines of that flower is expensive etc and I was bit stunned.. I did order it at the end but felt really stink! I came back to my work and said what happened to my colleague who advised it was known at work, and she has had the same experience before.

I mean this isn’t the cheapest flower shop, probably more on the overpriced side. But I think for flowers if you like the design- the price is what you pay for the design as well. But this kind of communication makes it difficult for me to go into the shop now. So I quickly learnt I would use this shop if I was going to buy an already made arrangement to shoot in and shoot out. This has worked...

I had never actually ordered flowers before, and the good reviews led me to choose this florist - and now I'm here to add to the chorus of praises!

My sister-in-law had a collection of hers showcased in the graduate runway show at New Zealand Fashion Week this year, so I sent a link to her instagram page (Bodies of Solace, in case anyone wants to check her out as well!) and asked Sandy to create an arrangement inspired by the clothing designs. As soon as Sandy said she had some "dark, moody orchids" she could use, I was immediately on board!

Sandy carried out her vision with impeccable artistry. My sister-in-law got a plethora of compliments on the bouquet, with several people organically commenting that it matched her runway collection perfectly.

Sandy was very communicative and collaborative, and the overall experience of organising the flowers for this special occasion was a breeze and a joy.

I will definitely come back to Roses for any future...

This is called Customer Care and Customer Service!!!! I submitted a request online and that too after hours, of my requirements for flowers the next day. The request was for difficult to obtain flowers. Guess What? I got a call from the owner that she just landed in Auckland, saw my request, and called to speak to me of my requirement. She spent time to explain how difficult it would be to meet my request on account of the rains having made it even more difficult. I was so impressed with her inputs, which was so courteous, and timely. She even offered to go out of the way to create something special and would make sure the flower arrangement would be delivered as per my time requirements. WOW, WOW...that's a great florist, and a wonderful human being!!!...