2degrees House — Local services in Christchurch

In a world where things should be easily done online, it's really frustrating with all the loop holes 2degrees have created when customers want to leave. Cancellations can't be done in the customer portal, it has to be called in (with a long wait time). I cancelled with 30 days notice, for the day after my contract ended. However, even after all that, I have been charged an extra month. My services are still live and somewhere along the line, wires were cross or an action wasn't sent to the right team to action. It's frustrating to go through even more long phone wait times, raise ticket requests to get some action and then to have to validate my request by responding to an email? All this extra work only benefits 2D as they keep customers signed up longer for either giving up on their cancellation or because there is too many technical steps to action a request. I'm feeling left disappointed and frustrated by the...

Bad service was on hold for 40 min then another 15 said the last payment didn’t go out I phoned to say have payment details that you reversed it, she argued and said it wasn’t paid and I would go to bay corp I wanted to know why it had been reversed , she couldn’t tell me , worst customer service I have ever had in my life , recommend never go 2 degrees Still on hold 1 hour later

After months still receiving a bill every month even tho it’s 0.00… ended sorting there issue ! And paid the above issue! even tho changed companies months ago , had to block them on txt and email!!! Can’t believe how ridiculous...

2Degrees sends emails to customers saying they "keep things simple" and will just transfer amounts owing that are less than 5 dollars over to the next billing period. But behind your back they are reporting these as late payments and giving their customers a bad credit rating. 39cents overdue for 8 days resulted in a check against my name. This is after several months of my account being in credit. It's unfair, unjust, unethical...