Karl is our go-to whenever we have any IT problems. We are a retail store and require our computer for trade, so Karl always kindly takes our jobs last minute and prioritises them over everything else to get us up back and running as quickly as possible. After our latest service our computer is running so fast after months of slow functioning. Karl gives us different repair options, offering to use reconditioned parts etc. when suitable to keep costs low and to be sustainable. He’s professional and friendly and kind enough to visit the store to plug everything back in for those of us who don’t know where all the cords go! Total champion. We highly recommend...
Read moreKarl was incredible! I had a hard drive crisis where both my main hard drive and backup hard drive broke (still don't know how I managed to do that!) Karl was highly recommended to me and he managed to see me on the same day, not only did he recover the work on my main hard drive and make me a separate copy, he was able to fix my backup hard drive as well! He was kind, understanding and worked incredibly fast, I am truly grateful for his services and won't be going to any other repair service in Auckland, well worth the trip...
Read moreI went to CGC with two problems, one with my iPad and one with an old laptop. Even though he was busy with his own work, he listened patiently to my questions and spent some time doing a basic check-up, then gave me sound advice about each problem. He was obviously very knowledgable, and even though in the end I did not buy anything nor given him a job to do for the computers he was friendly and helpful. THAT'S what customer service is all about. I will definitely return if I need any work...
Read more