Aotea Gifts Queenstown — Local services in South Island

I recently had a disappointing experience with your service, and I wanted to share my feedback in hopes of improvement.

Service Quality: The staff seemed inexperienced, with many appearing to be young and lacking sufficient product knowledge. Better training would greatly enhance the customer experience.

Honey as a Carry-On Liquid: A major issue arose when I discovered—too late—that honey is considered a liquid and cannot be taken in carry-on luggage. Since your store sells honey as a home gift, this should be clearly communicated at checkout to avoid customer frustration. Unfortunately, I had to discard hundreds of dollars’ worth of honey, which was incredibly disappointing.

Please ensure customers purchasing honey are informed of airline liquid restrictions. A simple warning at the point of sale or on the packaging would prevent this issue for future buyers.

I hope this feedback helps improve your service and prevents others from facing the same...

Special thanks to Emi

She is so friendly with smile at all time, I need several T-shirt Medium size but the store don’t have. Nevertheless, she help me to get it from the very far place with very good attitude.

Besides, my sunglasses disappeared at the store, but she already discovered it and put it on the counter helps me to take it back very quickly.

5 star google comments for sure.

If the shop owner see this review, please raise her salary. She...

Not the friendliest gift shop, only one cashier was super friendly and helpful. Quite pricey for China made stuff. As an English speaking Asian, the Asian cashiers were not very helpful. Asked for sheep souvenirs but they are not centrally displayed. Bought 2 keychains and found another gift shop selling the same thing cheaper. Disorganized merchandising and staff unaware of where things are located. I suppose they expect customers to browse the...