The Waterfront — Hotel in South Island

Pros: Views are excellent Huge balcony for the penthouse units Location is right next to the center of town Double showerhead was unique and nice Daybed next to the window was nice

Cons: WiFi barely worked in our penthouse room…we had to stand in a particular spot to get it and even then it was slow No A/C, just a fan - the room can get hot so this was a big letdown Service was non-existent - no one cleans your room or gives you new towels or coffee. Front desk is only open certain hours. And you have to take the trash down or face a fine (the threat of a fine if the room wasn’t clean when we left was pretty distasteful) Everything was old and cheap - barebones eco toiletries, no dish detergent, the carpets and elevator are a few decades old Shower suddenly changes temperatures if you flush the toilet or turn on the other showerhead - probably because it’s so old Parking was limited with narrow spaces in a tight garage You have to take an elevator then go through a door then take a narrow flight of stairs to get up to the penthouse unit. Was fine for us but would not recommend for elderly people with heavy luggage The balconies were actually not very private. The front part has lower walls which allows you to see into the neighbors room if you were to stand there Room was non-refundable from the get-go…that’s fine but other hotels were more flexible

Overall for an equivalent or higher price to the St. Moritz down the street, I felt like we got far less value.

There are some small upgrades that could have made it a decent stay (WiFi, adding a window A/C or heat pump unit, adding conditioner and dish detergent and using nicer toiletries instead of the cheapest, supplying with more coffee, removing the threat to fine you for an unclean room, adding in bedside charging hubs) but overall didn’t feel like management was all that thoughtful in putting this package together and pricing it at above market. I feel like it’s misleading to call this a penthouse unit - that implies luxury when you’re getting econolodge/cheap airbnb quality. Surprised to see all the 5 stars on here! The view is...

We stayed in Apartment 4 - family of 3 in a 2 bedroom penthouse with kitchen - arrived New Years eve 2023 for a week. All the apartments are different apparently. The location of this property is excellent. Just a stone's throw from the centre of town - 2-3 minute stroll. View was spectacular of the lake and mountains - clear view and no obstructions. Apartment 4 has been recently renovated. It was a spacious and comfortable apartment. Very clean. Carpet in great condition; kitchen well-appointed. Nice comfortable lounge and dining table/chairs. Beds and pillows were comfortable. Shower had great pressure and great heater in the bathroom. Staff were excellent and obliging. Very easy place to stay and no complaints. It's not cheap over the new year period, but nothing in Queenstown is. I recommend this property - apartment 4 anyway. Can't vouch for the other apartments. The big plus for this place is the view from the penthouse apartments - the higher you go, the better it is. Also the proximity to town - perfect. It is on the main road that passes through town, but the bedrooms are back off the road so traffic noise didn't really bother us. Lastly, it has a washing machine and dryer in the apartment which were great. Fridge and microwave. Car park downstairs (locked with code) and also out the front if you have a car. Very pleasant and comfortable stay at this property and we're quite fussy where we stay as a family. We expect everything to be pretty spot on and it was. Apartment 4 has no balcony but has 2 big sliding doors that open the living area right up to the outside breeze. Some apartments do have larger balconies that you can walk onto and sit out there. You should call them and ask to confirm what apartment has a balcony before you book if that's important to you. It didn't...

We stayed in Apartment 4 - family of 3 in a 2 bedroom penthouse with kitchen - arrived New Years eve 2023 for a week. All the apartments are different apparently. The location of this property is excellent. Just a stone's throw from the centre of town - 2-3 minute stroll. View was spectacular of the lake and mountains - clear view and no obstructions. Apartment 4 has been recently renovated. It was a spacious and comfortable apartment. Very clean. Carpet in great condition; kitchen well-appointed. Nice comfortable lounge and dining table/chairs. Beds and pillows were comfortable. Shower had great pressure and great heater in the bathroom. Staff were excellent and obliging. Very easy place to stay and no complaints. It's not cheap over the new year period, but nothing in Queenstown is. I recommend this property - apartment 4 anyway. Can't vouch for the other apartments. The big plus for this place is the view from the penthouse apartments - the higher you go, the better it is. Also the proximity to town - perfect. It is on the main road that passes through town, but the bedrooms are back off the road so traffic noise didn't really bother us. Lastly, it has a washing machine and dryer in the apartment which were great. Fridge and microwave. Car park downstairs (locked with code) and also out the front if you have a car. Very pleasant and comfortable stay at this property and we're quite fussy where we stay as a family. We expect everything to be pretty spot on and it was. Apartment 4 has no balcony but has 2 big sliding doors that open the living area right up to the outside breeze. Some apartments do have larger balconies that you can walk onto and sit out there. You should call them and ask to confirm what apartment has a balcony before you book if that's important to you. It didn't...