Fergburger — Restaurant in South Island

I'll write this review firstly with facts so you can form your own opinion before I give my own opinion at the end.

I was recommended Fergburger because it's world known as being a very good burger. The prices aren't extortionate for something that's rated so highly too. I went in the afternoon and ordered a shake. I ordered the shake and then was told to go next door to where their gelato section is to pick it up. When I got there I was told to go back to the burger bar because that's where you can collect it. Okay... Confusing miscommunication between places. I told the cashier and then waited patiently.

After five minutes I queued and eventually asked the cashier again who said not yet. I then waited patiently for another 10 minutes and repeated the cycle, this time being told it would be two more two more minutes. Again I was confused because the worker said it's already in the blender when I was at the gelato section. Regardless of this I went back and sat down and in that time I was reading the reviews on the wall about how Ferg loves you. Didn't feel like it at this point!

After another five minutes (20 minutes total for a shake) I skipped the cashier queue, went to the burger collection and asked about my shake to which they looked surprised because it had been there for so long which they knew. They said I should have come up and I said I had. They said you just got to keep coming up like it was my fault. I said I had come up to the cashier several times to which they said sorry that they're new. I can understand this but it doesn't help with my frustration at the situation.

I enjoyed the shake which was lovely and came back later for the burger... I'd heard that is better to order on the phone so you don't have to queue. I started calling at around 6pm and called 16 times in the space of 20 minutes, just trying to get through. Either it didn't connect or went to answer machine which disconnects you.

When I did finally get an answer they were quick and did help quickly and told me to come in in 15 to 20 minutes which was quick to be fair. I came in after 20 minutes just to make sure I didn't have to wait. I was met immediately, collected, paid and left seamlessly. The server was very friendly.

For the food, the bun (homemade from the bakery?) wasn't a bun. It was more like a roll which to me is not a burger bun. The tofu was lovely and the sauce was plentiful but everything else was just good. The fries appeared homemade and were nice but nothing special. The Wasabi mayo was a hit. Overall was it worth all the hype for me no. But I wouldn't say no to eating it again. I would just have a friend go through the hell of trying to acquire food there so that I don't have to! Keep in mind that if I hadn't ordered on the phone I would have had to have waited longer in the queue because the queue is about 10 people deep when I went to pick up my burger at around half past six. As others say though, the queue moves...

Fergburger, one of the most touristy food joints in New Zealand. I came here with lots of cynicism and expectations. “It couldn’t possibly be as good as what everyone is saying” but after eating it, it damn well does live up to expectations.

We came here in the evening and queued about 20-30 minutes total for our orders, which we took back to our Airbnb to feast on. Note: this place only does takeout, however you can dine in the tables at the premise though there is no table service.

I ordered the Ferg Deluxe and tried a few bites of both the Cock Cajun and the Sweet Bambi.

The Ferg Deluxe is absolutely delicious and I am saying it as someone that does not like a classic burger. (I prefer smashed ones, ones with brioche buns etc.) The beef was tender beyond beeflief and so, so juicy, the bacon was crispy, vegetables were fresh and crisp and sauce had just the right amount of tanginess to it. Every bite had the perfect amount of beef, bacon, cheese, vegetables, sauce and burger bun and eating it did not completely destroy the burger making it overly messy like some burgers I’ve had.

The Cock Cajun offered juicy and tender chicken cooked with Cajun spices that had a smoky flavour which I really enjoyed. The lemon yoghurt sauce was also very enjoyable and paired super well with the chicken.

I did not really like the Sweet Bambi though but this is because I did not like the taste of deer. It did not taste gamey at all though and I am sure there are people that would enjoy it.

These are also quite huge burgers for a very good price and of the 3, my personal favourite was actually the Cock Cajun.

This place does live up to the hype and you should definitely try it if you are...

My wife and I came to New Zealand on our honeymoon and it was my job to figure out all the places we were going to eat during our trip. On our trip to Queenstown, the one restaurant that really stood out to me was Fergburger. With over 23k reviews with an average of 4.6, there had to be something to it, right?

Not to stereotype, but as an American, I'm quite familiar with burgers. It's a staple of American cuisine and I've had them all over the country. Smash burgers, bacon cheeseburgers, even bison burgers. The burger that I had at this establishment was incredibly... meh. Really weird choices all around in its creation, from giant lettuce leaves, a super dense and overpowering roll, and a patty that was just overwhelmed by everything else on the burger. It was bland and just incredibly disappointing. I can't for the life of me understand how over 23,000 people thought that this burger was worthy of a 4.6. The fries were okay, but the onion rings were awful.

The atmosphere was incredibly crowded, as it seemed like this was the place to be on a Saturday night in Queenstown. I will say that the staff was great and were on point managing the mass of people to ensure everyone got their food in a timely manner and as it was ordered.

Overall, though, I hate throwing around the word overrated but that's really the best word I can use to describe it. I've been to chain restaurants in the US with better burgers and I wouldn't consider those burgers to be particularly good, either. To their credit, the bakery that is right next to them (also owned by the same people) is excellent! I just wish they could have made them a...