Tahuna Beauty Spa — Local services in South Island

Tahuna Beauty Spa Queenstown I came in on the 5th of June, two weeks ago now. I spent what I thought was a very high price- $140 for simple but very pretty gel tip extensions- one colour, 2 charms, one on each ring finger. the salon took a photo of them at the end even. within 6 hours, the bow charm on one of the nails popped off completely on its own.

We went back in the next day to try get it fixed, had to wait 30 minutes for someone who could talk to us, as well as when we asked about a refund was told no one was there that could provide that at this time. in regards to the bow charm repair, we were told we would have to wait 40 minutes for someone to do it. When we decided to sit in the waiting area, they were suddenly able to do it in less than three minutes while the only other client was under the lamp.

The charms were both secured, and I went on my way. Until I was at work and the same nail as before popped entirely off. There was very little strain on the nail causing it to do this, it was right at the beginning of my night, I have photo evidence for this. Thankfully i was able to glue it back on temporarily using false nails glue from a friend. a couple days later but within the 7 day insurance policy, we went back in to discuss the damage and ask for a refund for the second time. We were told the soonest it could be fixed was the next morning, which didn’t work for us as we were leaving Queenstown shortly after. And we were once again dodged when asked about a refund.

I ended up flying back home missing one nail after only having the set for under a week, and as of writing this now, i have lost all of the nails on my right hand. My left hand is holding up beautifully, and I am really disappointed with the customer service in particular because the nails themselves are so beautiful, and the girl that did them was really sweet. But the retention rate is absolutely inexcusable for that price. My nails didn’t get a chance to grow out in...

Hanna and her team provided nail services for my wedding in January for both myself my two bridesmaids. We all agreed that it was the most exceptional manicure and pedicure experience we had ever had. The attention to detail and dedication ensured that our nails looked perfect for the day. In the week leading up to the wedding, my natural nails all broke due to their brittleness from extended SNS use. I wanted a natural appearance for the day without excessive length, and was concerned that extensions might appear unnatural. Hanna convinced me to try out BIAB and applied the perfect natural looking extensions. There were no faults in my nails, and I couldn't have been more pleased with the final outcome! The manicure is still going strong over two weeks later. Big thanks to Hanna and the team, you guys are truly the best! Looking forward to visiting again when...

Avoid. They ignore basic instructions about existing injuries and cause further damage.

Wasted our only opportunity for a massage just to be hurt by someone who "forgot' instructions.

Booked a couples deep tissue massage for after a multiday tramp/hike. Informed masseuse that I had severe blisters on my heels. She left the room for 10 minutes and I had to go find them wearing a towel. The massuse grabbed hold of my heels and shoved down hard - despite having been told that I did not want to be touched on my heels and to be careful of my heels and ankles. Many excuses were made about them being busy and having to take phone calls. Managed to get a refund but it was issued as a cancellation so we could not leave a verified review with bookme. And then they called me at 9 pm to try to get me to remove...