LyLo Queenstown — Hotel in South Island

The location was the best part for us. It was very central in Queenstown and surrounded with many good restaurants, bars and shops. If you are planning on skiing or doing an excursion there are many pick up spots and tour operators near the hostel as well.The room was a good spot to sleep. The bed was comfy, the bathroom was clean and they provided a nice small space heater to keep the room warm if needed. We didn't have any body wash on our first night in the shower, we reported to the front desk and they gave us a couple of bars and we were told that they would replace in the morning but when we came back it was unfortunately not replaced but we did get another small bar of soap. The remote in the room was disgusting and covered in what I imagine was at one point part of some good fried chicken or possibly pizza but everything else seemed to be fine.Check in was a little tricky because there is self check in/check out tablets at the entrance. We couldn't figure out the right combination of booking reference number and name because we had received Jucy's confirmation code in a separate email. The attendant did offer to help us out but we got the right combo at that very moment. You can pick your cards to activate them and we had no issues with this part but later that evening my card deactivated and I went to the front desk a second time to get it working on our first night. The hotel has some very good signage and arrows to tell you where your rooms are and the amenities (rooftop bar/restaurant, laundry room and kitchen area).The hotel seems to be more of a party hotel and when we arrived there was lots of drinking and people having a good time. This went well into the night and the noise seemed to travel well down the hallway from the rooms that were hosting. We could also hear our neighbour coming and going throughout the first night but it was relatively quiet between 12-6.We picked this hostel for the location and to save a little bit of money for excursions. It did get very busy in our area the first night we were there but after that we had no issues with the traffic. It was a 15 minute ride to the airport in the Uber and the bus stops at the nearby Stanley St bus hub and only takes about 25 minutes to go to/from the airport with...

I stayed in a private queen ensuite room as a solo traveller in August.

Pros: Bed was comfy, shower was good with hot water, location = perfect for snowboarding (bus stop to mountains 2 min walk away, close to the shops, food places, etc). Good to be so central being a solo traveller. Luggage storage under bed (which also fits a 160cm snowboard bag). Hot water dispenser thing in kitchen for making your tea. The bar on the top floor does awesome hot chocolates for a good price. Room was clean. Staff would reply to emails within a day or two when I had queries before arriving. No noise issues and I was on the same floor as the bar - there was a door to shut on the hallway so makes 2 doors between your room and the bar. Quick check-in as you can do it on an I-Pad and skip waiting in line for a person to check you in.

Cons: the heater in the room is just a tiny plug in one and I actually kept getting a blood nose in the mornings from it (I don't usually get these) I think because it's such dry air and the best place to put it to warm the room is on top of the table so it's facing your face all night. Would have been nice to have a better heater. But it did warm the room at least. Room is very cold without heater on though so it's necessary to have on. Room is quite small! It was perfect for me solo travelling, but if my partner came, I think we would have found it too squishy. Asked reception for a second doona and they had ran out (seems like they should have more extras or somehow increase the overall heating if this is happening). The next day I asked again and a second doona was available. No fan in bathroom - feel like the bathmat would have dried better with a fan. Room needs a deep clean like wiping down of the bed frame etc.

Other comments: Staff were nice. Bring warm trackies and thermals to sleep in as even with the heater I found i needed to be wearing warm clothes at night. I would stay again, the only thing that makes me think maybe I wouldn't is the heater causing nose issues (i have not had this issue with other kinds of heaters). But yeah it's modern, clean, feels safe and has everything you need :) I would give it 5 stars (if I ignore the heater issue) as it met my needs...

This place has the potential to be a great hostel. Great location, great concept. I stayed at the lylo in auckland and had high hopes. Immediately after checking in i could see i was so wrong.

Facilities wise, it was sadly different. Alot of the fun perks Auckland had, Queenstown did not. And thats okay! Obviously not something they can help. However, it needs a facelift.

The kitchen was too small for the amount of pods they have. It was hard to fit food into the fridges filled with rotting food.

They advertise rooftop bar that hasnt opened yet, which again is nit something they can help, but then proceeds to say no alcohol can be drunk in the building. Being in a ski town this be a big thing for some people.

In the common area there is a projector that plays ads on a screen. When asked if there was something that could be out on i was told it just plays random stuff Would be nice if they had the option for people to come in and maybe pick something so people could gravitate and share watching something together.

The bathrooms were filthy. Thick grime, rubbish, hair, dust, looked as though it had been sat left uncleaned for days.

The worst part is the ventilation. Oh my goodness. I felt like the oxygen levels were actually low. There is only a heater option in the rooms and no aircon or windows, despite advertising this. That was actually a huge reason i chose lylo, for the pod aircon. But no. Not even aircon in the room let alone the pod. I felt like i was suffocating and when i went to ask the staff how to turn on the advertised aircon, the poor guy had to tell me there was no aircon and it was only in the halls.

After reading so many reviews there seems to be a common reply - telling customers they have rebranded and there have been changes. There haven’t.

I have one night left and I don't think I’ll be able to push through. Im incredibly...