Flow - Academy Of Motion | Albany — Local services in Upper Harbour

Proceed with caution!!

My son attended a birthday party at Flow over the weekend and a heavy traffic cone was placed on top of monkey bars and their challenge was to climb and touch it. Another child knocked the cone over on top of my son's head from a 2 metre height and caused considerable damage - a 4 hour trip to A&E, a 3mm gash to his forehead which required gluing and check for concussion. This accident was 100% preventable. They should have never had a heavy item unsecured at heights. The Flow staff were very casual about the whole incident, saying they had stopped the bleeding (which required glueing/stitching) and just go to A&E as per caution. There is a sizeable whole in my child's head and now he can't get his head wet for several weeks and can't participate in any sports for over 3 weeks. He is incredibly lucky he didn't get a concussion. After the incident occurred, there was not so much as phone call or email from Flow to follow up to see how my child is doing - showing no remorse or care until I...

My family joined Flow a year ago and it has been a game changer! It's the place to be, no matter your age. It gives you confidence, inspiration and makes you see the world in a different way. The teachers are incredibly talented, enthusiastic, and supportive, and the set up is versatile and perfect no matter what level you're at. The possibilities are endless! Fun is a priority.

My kids are now doing multiple classes a week - parkour, tumbling, circus and kids flow. The classes are tailored to their skill level and age group. The staff give great feedback for improvement, while building confidence and making it a fun experience. The classes are fresh and interesting every week, keeping the kids engaged and excited to go...

Frustrating experience. Trialed over a year ago but my kids were too young for the class and didn't get a full idea of what was on offer Tried to do another trial just over a year later and they refused and wanted us to pay full casual price . We're quite rude I waabt taking the piss I was a genuine customer with to children who had not been able to fully try and experience a class previously..disappointed in the customer service and Definitely won't return. :-(

Edited to say that I have just received an invoice for these classes my children...