XERO LIMITED NZ — Local services in Waitematā

I have been using Xero for a long time including payroll. The number of times that I needed phone support and I would reach out via their useless central system only to have to wait and wait for support. I gave up in frustration and took the payroll system away from Xero and took it to a payroll system that was 100 x better. And they had a PHONE NUMBER to call if you needed support immediately. What are you afraid of xero to provide phone support for your thousands of users who are FRUSTRATED by you not providing the support and service that you should. There have been others who have given you this feedback but you chose to IGNORE it. I have used your central help function and it is cumbersome and painful. If you don’t listen others will give up in frustration and leave. Xero is meant to be for business owners big and small and should be heard by XERO. Shame you don’t appear to have your...

As a business owner, I've been using Xero for my accounting needs, and I must say it has significantly streamlined my processes. For those who are not very technical, you might hesitate to sign up at first due to concerns about your ability to utilize the system effectively. However, once you get used to it, Xero actually saves you a lot of time in the long run.

The ability to export financial records quickly and keep accurate expenses with attachments has been incredibly useful. When you encounter issues or are unsure how to handle something, you can easily find helpful articles or tutorials on YouTube. Moreover, using Xero gives your business a reliable and professional appearance.

Overall, I highly recommend Xero for its efficiency, accuracy, and the wealth of resources available to help you navigate...

Their system is for people with no accounting knowledge and doesnt allow you to make adjustments to suit your needs, some things get locked into the way they want and are greyed out and cannot be altered (i was the administrator so should have had full access). Their customer service is slow, you cannot contact them when you need them. Each question has a 4-5hour minumum wait time to get answered SO much lost time. When a reply is sent they just copy paste links to online articles for you to spend hours reading trying to self solve your problem I. cancelled within 1 day as to much down time, they still want to charge for a full month even if you don't use it plus every extra day beyond that month. Review has been edited as after mutliple contact with the billing team they agreed to a refund. Was...