City Garden Lodge - BBH — Hotel in Waitematā

Do not stay here! It’s not worth the hassle. My partner and I stayed here for 5 nights and had a private room. On around night 3, the ceiling was wet and leaking which dripped onto the bed leaving a huge wet patch. When we told the office about this, they said they had no other rooms to move us to so their solution was to give us a refund for 1 night’s stay, move the bed and put a new sheet on. |1 month later, we still haven’t received this refund. After calling numerous times, the office staff repeatedly told us to ‘call back in a couple of hours’ or ‘call back in 10 minutes’ (one time we called at around 1pm & were told to call back at 4 because she was on her lunch break?!) |When we did so, they kept saying to call back. It has now gotten to the point where they are not answering our calls at all. Why offer us a refund if you’re not going to action it?! |The place isn’t the cleanest and is incredibly outdated and fusty. |But our biggest problem was with the terrible customer service. There is almost never anybody at the office and when you do speak to them, it seems they avoid the problem! |Such a...

We would prefer to have given our money to someone a bit more concerned about giving their guests a pleasant stay. We talked to the owner on the phone after trying to get a room at Lantana Lodge/Hostel. It is on the same road and it seems the owner is the same. We found someone's underwear under our bed and the toilets were not maintained to an acceptable standard, if the hostel is full there would not be enough showers or toilets. We were told there were six carparks, there is only two, so we parked in the street. It is a pretty standard price for the area so I would not say it is good value for money. The kitchen area was lively and there is a nice patio. The area is nice, with good cafes and shops in Parnell. This hostel is an option for the desperate. Don't...

We really think this backpacker is very bad. It was not the cheapest but it was the worst in all New Zealand ! |First of all it was very dirty with lots of dust in the room. In the bathroom there were lots of mold and dust ! |The sheets in the room were old and pierced ! |Then the kitchen was so small for the number of customers. No room in the fridge for our stuffs and no plates and not one glass !! |Finally our stay get worse because of a very strange man...a customer I guess. He stayed all the day in the house, drinking vodka and speaking very loud...and during the night he woke us up because he was fighting against someone else and crying juste in front of the window of our room...