Bits Rooftop Lounge (Hotel Hard Rock) — Local services in San Francisco

I was here for NYE, which was quite busy. When my boyfriend and I tried to get a drink we were unable to get any service at the bar for over an hour. And it wasn’t simply because it was busy, it was because the staff failed to do there job. A majority of the time 5-6 people were standing around the cash register, not taking people’s orders but just talking. I’ve worked minimum wage jobs all my life from a Starbucks barista, to McDonald’s and retail. I understand when staff can be overwhelmed and trying there best to serve all there customers as quickly as possible. The staff at BITS couldn’t be farther from it. They were horrible, refused to speak to customers for orders and just laughed at me when I asked for two beers after finally getting there attention after 45 minutes. Around an hour I finally got the attention of one waitress who took my order for two beers. All it is, is literally taking out two beer bottles for us. Instead it took her 10-15 minutes to do that. She stopped to chat with other wait staff and customers. I couldn’t believe how bad the service was and how rude the staff were. Everyone around us was absolutely upset and angry. One guy had been waiting in line for his change for over a half an hour (JUST FOR HIS CHANGE). Bottom line, don’t go here!!! If I could give them less than one...

Definitely the best place to visit if you want to have a 360 view of the city, a place with a good ambiance and perfect for spending a different night...

Stunning views and lots of friendly staff at the BITS. We were having a...