Avis Alquiler de Coches en Costa Antigua, Fuerteventura — Local services in Antigua

We had a very bad experience, this week, I don't know if that is Avis of Fuertoventura or Avis in general, probably only Avis themselves may be able to explain.

We hired a car from Alua village resort Fuertoventura for a week on 29th January., fairly new car, expected to be good. After driving a fair distance, an Amber light flashed on the dash board. Promptly stopped, checked and realised that the air pressure was low. Called the emergency number, reported. They asked me to take the car to the nearest AVIScar rental office, to be replaced by another car. As the representative in Alua village was not there, the hotel receptionist, checked to find out the next nearest office in Costa calma, which according to their website open till 9pm. We drove upto that place, which was 18km away, only to find out the office was deserted, with no one to deal with the problem. Poor Hotel receptionist tried several numbers for an hour with no avil/luck. Wasted half day, and drove 36km for nothing. I wonder, how will Avis car rental will compensate for wasting half day holiday and unnecessary journey of 36km.

Next morning, reported to the rep, who said, she will report to the company and let them decide about compensation.

I am yet to hear of the apology or the compensation from Avis.

Dr. Parthasarathy...

Avis Car Rental hopefully you will respond here, since there is no response to complaints via the official route. Talking about and selling additional insurance and then not giving it home, drawing your own conclusions, charge way to many for reparations and being treated downright rudely; is this your policy? It seems more like an scam! Why Avis (international) do you allow this kind of private parties to be part of your organization? Also not respond through official channels. “At Avis you know what you are getting” ; your own slogan. Not so! Please respond...

The car return was supposed to be done using avis automat in Sheraton lobby.Well, I was there in good time but the automat did not work.Neither did the phone hanging on it.The Avis Fuerteventura telephone numbers I found on internet did not answer.No e mail addres for avis Fuerteventura is shown anywhere.I gave up sn left the car Keys to Reception and they kindly agreed to give them to an Avis person, if one ever shows up.But how can I prove that I have returned the car? do not rely on Avis automat for return. reservation...