Born In Stockholm — Local services in Stockholm

I recently had an incredibly frustrating experience with Born in Stockholm that I feel compelled to share, hoping to warn others (especially customers, like me, who are based outside the EU) about the appalling service I received. This was my first concert experience, and I spent a lot of time researching to find a high-quality and unique concert outfit. It was also quite expensive, which made the outcome even more disappointing.

Order Delays and Miscommunication I placed an order with Born in Stockholm about a month before my event, anticipating delivery within the 7-14 days as promised. However, my order arrived a shocking 5 weeks and 2 days later! This egregious delay meant that the item I ordered arrived after the event I'd bought it for and was rendered useless by the time it finally arrived. As someone who doesn't frequently attend concerts, raves or festivals, I have no occasion to wear this.

Lack of Transparency Despite multiple attempts to cancel the order due to their failure to meet the delivery timeframe, I was met with resistance and excuses. Born in Stockholm claimed that my order was a "back order," which was allegedly indicated on their website and in the shopping terms. However, I found no such indication on my receipt or during the checkout process.

Inadequate Customer Service and Refusal to Cancel Order Throughout this ordeal, I had to reach out to customer service repeatedly. Initially, I was offered the option to switch to a different color, but there was no concrete solution to ensure timely delivery. When it became clear that the outfit wouldn't arrive in time, I requested a refund. Unfortunately, their response was dismissive and unhelpful, insisting on store credit or an exchange instead of a refund, even though the fault was entirely theirs.

Even after explaining that the item would no longer serve its purpose, Born in Stockholm refused to cancel the order, stating that they do not cancel orders once processed. This rigid policy is highly inconvenient and unfair to customers, especially when the company fails to deliver on their promises.

Thankfully, my credit card credit the amount to my account so I am okay in the end, but I wanted to warn others to stay away from this company.

TL;DR Avoid Born in Stockholm at all costs. They failed to meet their delivery promises, offered poor communication, and provided unhelpful customer service. Save yourself the hassle, stress, and disappointment – look elsewhere for your...

Horrendous experience. I paid over £620 (plus an additional £220 in taxes) for 4 horrendously cheap outfits,

They look nothing like the pictures, sequins are falling off, glue everywhere, very cheap materials. I asked for a refund was only offered half, even though they are not what they look like. And EU regulations stipulate a full refund should be given for clothes bought online within 14 days.

I have literally been in tears for weeks- worrying about how I’m going to get my money back as I assumed I could return them. But this company won’t offer a full refund. The stress from buying from this company is terrible, I honestly can’t tell you enough don’t buy from here.

It makes me incredibly sad to think that companies are allowed to operate like this and get away with it. It’s causing so much stress to some many of their customers- and I feel for all the people who have also given 1* reviews (please also see trusted reviews for further insight into the scam)

Before I’m asked to email in, to which I know you will do nothing. Just be good people and allow returns if customers aren’t happy with the products - this should be rule no 1 for all businesses (not hiding behind ridiculous t’s and c’s which protect non-...

THE ABSOLUTE WORST EXPERIENCE IVE EVER HAD WITH A COMPANY!!! THEY DONT SEND YOU CONFIRMATION #’s or that they even know YOUVE ORDERED SOMETHING. I BEGGED AND PLEADED AFTER ORDERING OVER $600 worth of CLOTHES FOR NYE. I ORDERED ON 12/20 NEVER GOT A CONFIRMATION AN ORDER # NOTHING. I EVEN PAID EXPRESS SHIPPING TO US. FROM THAT MOMENT ON I EMAILED THE AT LEAST 2-3 TIMES A DAY BEGGING FOR A RESPONSE. I GOT NO RESPONSE UNTIL 12/30 THE DAY BEFORE NYE THEM SAYING SORRY WEVE BEEN ON HOLIDAY!!!???????? I RECEIVED NOTHING I CONTINUED TO BEG TO THIS DAY FOR MY $$ BACK THEY STILL WILL NOT RESPOND. THEY ARE IMMORAL IMMATURE AND CARELESS BUSINESS OWNERS WHO CARE MORE ABOUT GOING OUT ON MY, YOUR DIME THAN DOING BUSINESS!! IM SHOCKED THEY ARE STILL Allowed to do business if that’s what you even call it! I EXPLAINED TO THEM THAT I WILL BE DOING EVERYTHING IN MY POWER TO MAKE SURE EVERYONE KNOWS AND THAT THEY DON’T GET ROBBED BY THEM LIKE I DID. PLEASE DO NOT BUY FROM THESE PEOPLE! THEY DON’T FOLLOW THROUGH. THEY DO NOT CARE. THEY DON’T EVEN CHECK THEIR EMAIL. IT’S AN ABSOLUTE DISASTER. IF I DON’T GET MY MONEY BACK, I’M GOING TO SUE THEM. THAT’S HOW BAD IT...