Louis Vuitton — Local services in Circolo di Lugano ovest

Went there to buy my fiancée her fourth Vuitton. They were busy so we waited awhile. The representative Roberto C. was very nice and gave us water, use of the bathroom. My fiancé’s friend also wanted to buy a bag too. The problems started when Roberto said let’s combine the two bags into one purchase using two different cards. Apparently the VAT starts at 3000 Swiss Franks. So my card went through, but the friends card was declined. So she did not purchase a bag. Now Roberto says he has to refund my money and do the transaction again for one bag only. Now my card is declined, so I use another card that was accepted. For some reason my first card is now locked and can’t be used at all. Two days later I call the credit card company to find to my surprise that I was credited for one bag, the bag I bought with the other card, but the friends bag that was NOT purchased was charged to my first credit card for $2,458.77. Now I have to spend an hour or more talking to the disputes department and send pictures of the receipts to them ON MY VACATION! I expect Louis Vuitton to remedy this fiasco and reprimand Roberto C. so he doesn’t make mistakes like this again. Obviously, he is incompetent at his job. I won’t be buying any more Louis...

I had planned a trip to Switzerland and booked an appointment with this location, first thing upon opening in the morning. I had a great experience from the start, and the store representative, Beatrice Bronzi, delivered exceptional and professional service. Beatrice was very helpful, and found the handbag I had in mind. The whole experience was wonderful. I am glad I decided on this location for my...

We visited Lugano just for one day to have my passport stamped, and the staff made it possible with such kindness and efficiency. Everyone was extremely friendly and helpful, and the service was excellent. On top of that, this is probably one of the most beautiful stores I have ever seen. Thank you for making our visit such a...