vacanza accessory SKM Nanxi III Store — Local services in Taipei

On December 20, around 1:20pm, my mom and I went to Mitsukoshi Taipei Nanxi Store and saw Vacanza store on 1F. My mom had been wanting to get her ears pierced and asked me to ask the sales if they do it at the store. I approached a young sales woman tidying up the display and asked if she does piercings here (most jewelry stores do piercings in the US, it doesn’t hurt to ask since I’m not from here). She said "No." Not being from Taiwan, I asked her if she knew where such service is provided. Before I could finish, she cut me off and said "Don't Know (「不清楚」）" in the most nasally, impatient and belligerent fashion, acting as if I was taking up her time tidying up the display.

This, as you can expect, left a very bad impression for me not only on this particular person, but toward the brand as a whole. It's very unfortunate because Vacanza does have wonderful jewelries, and before I approached her, I spotted some beautiful bracelets that I was interested in. However, after that encounter, all I could associate Vacanza with was that woman's rude demeanor and my terrible experience.

I think any smart sales would see a person approaching her as an opportunity. It's obvious this particular person was not well trained and may view her job with Vacanza as a paycheck instead of seeing herself as a brand ambassador.

Great products need to be matched with equally great service, because products don't sell themselves. I hope this woman can be taught this concept. And if she’s too annoyed to answer a simple question, she can go work at home where she doesn’t have to see another human being...

非常喜歡此品牌的飾品，不但自己經常購買配戴，也會選購送給朋友

今天下班開心的跟朋友到此櫃點選購，接待的銷售員雖然只對我朋友親切（可能看我買得很少吧，所以不太搭理我），但最後更莫名在結帳時帶給我極差的感受，我跟朋友都是會員，朋友先報了自己的會員資料，結果該銷售人員就直接要用朋友的會員折數幫我結帳，我表達我能否報自己的會員資料，該銷售員很冷漠帶著微不耐的態度問我是什麼的會員？我沒好氣的說當然是你們的會員啊⋯她便回我：新光的會員啊！（意思像在回嗆我也可能是新光三越的會員啊） 試問客人都已經主動說是會員了，有禮貌的確認ㄧ下很困難嗎？態度如此不耐煩是想表達什麼呢？因為買得不多所以沒資格成為 貴品牌的會員是嗎？

之後我報了我的手機號碼，該銷售人員輸錯號碼，再度冷漠的回說：沒有喔（意思是我不是你們的會員喔～） 我再次報了號碼後，我是VVIP的會員資格，她才幫我重新計算商品價格，還讓我的朋友也用我的會員資格折數來結帳，因為我的會員資格能享有比我朋友更高的折數。 再次試問，貴品牌提供會員能享受到好的商品跟優惠折扣本是立意良善，但如果客人不提出，會員權益就因此受損了，而此次此銷售員不主動詢問也就算了，客人提出了還要承受對方不耐煩的態度，完全的破壞我開心購物的心情，也破壞了我對此品牌的服務感受。 我有多次到過...

昨天（5/3）大概晚上九點多的時候和朋友吃完飯剛好經過這間店停下來看了一下，因為邊看邊聊天所以沒有注意到店員有說話，但我們逛到櫃檯前面的時候，店員突然用一個極度不耐煩的臉和語氣跟我們說 ”我們打烊了喔！！”...