Bann Sky Massage — Local services in Ko Samui

We would like to clarify the situation so that other customers can understand what really happened.

On that day, the customer came with 4 people. Before starting the service, we asked whether they wanted nail polish included. The customer confirmed that they only wanted nail cutting. Therefore, we informed the price clearly: nail cutting only, 200 THB per person, and the customer agreed.

After the nail cutting was completed, the customer then requested nail polish for 2 persons. We explained that nail polishing is an additional service, with an extra charge of 200 THB per person. However, the customer misunderstood and thought it was already included in the 200 THB. We must clarify that such a price is not possible.

The customer pointed to a nearby shop and claimed that they charge only 200 THB for both cutting and polishing. We politely requested to verify this, and we also stated clearly that if that shop really charges only 200 THB for both nail cutting and polishing, we would not charge for the other 2 persons at all. However, the customer refused to take us there to confirm.

Furthermore, the customer stated that they would pay for only 2 persons and refused to pay for the other 2, which we could not accept, since our staff had already completed the service.

In the end, the customer finally paid the full amount. We sincerely apologize for any inconvenience caused and will improve our communication about service prices to avoid future...

Great Spa. We went there everyday during our 1 week visit at Fisherman village. Som & Khafew have magical hands - great therapists. The Spa is clean and nicely set up with comfortable tables. Only suggestion for the Spa is to help control noise both with staff and costumers. Overall was quiet but with many disruptive loud noise , including people having full cellphone conversations. Maybe placing more 🤫silent signs and no cellphone signs would help. We anyhow enjoyed going...

Terrible Experience ,Dishonest Pricing and Rude Staff We had a very disappointing visit. The staff lied to us about the price and then raised their voices at us when we questioned the bill. This was extremely upsetting, especially because our children were left very disappointed after what was supposed to be a fun family treat. We will definitely not be coming back and do not recommend this place to anyone looking for honest and...