Caboodle Pamper & Play — Local services in Abu Dhabi

We visited Caboodle at The Galleria Mall, Abu Dhabi with our one-year-old child, who only used one small play area suitable for his age. Despite this, we were forced to pay an additional charge just because both parents were present. What makes it worse is that the father was sitting in the designated parents’ café area, paying for coffee and food, and still we were charged extra simply for his presence.

This feels unfair and exploitative, especially considering that according to Tickikids, the standard policy is much more reasonable: • A child under 12 months pays AED 70 for playtime. • Two adults should be allowed free entry with the child. • Any additional adult should only be charged AED 25.

Caboodle’s policy clearly does not align with this, and it left us feeling overcharged for no valid reason.

The place itself is clean and well-organized, and the café is a nice idea for parents, but such unclear and unreasonable policies ruin the experience and make families think twice before coming back.

We strongly recommend the management to: • Be transparent with their pricing and explain charges clearly. • Follow a fair policy similar to what Tickikids lists for children’s play areas. • Stop charging parents unnecessarily, especially if they are just sitting in the café.

Unfortunately, this was a disappointing and frustrating experience, and we will not return unless the policy is reviewed...

We’ve been loyal Caboodle customers for 8 years now, and we absolutely love them – so many beautiful memories have been made here! 💜 Yet, they continue to impress us every single time. Their brand-new branch at The Galleria is absolutely stunning — spacious, beautifully designed, and full of fun and engaging activities for the kids. 🛝✨ The highlight for my little ones is definitely the huge sandpit, while I personally love their coffee. Their parties are truly one of a kind, especially with the incredible decorations, and their salon is our go-to spot for the boys’ haircuts.

What truly sets Caboodle apart, though, is their team. Every single staff member is so well-trained, kind, and genuinely caring — not only with the children but also with the parents. I don’t want to mention names, because I’m sure I’d forget someone, but every single one of them goes above and beyond to make each visit smooth, enjoyable, and memorable. 🌟

For us, Caboodle feels like a second home, and we’re so grateful for the joy and special moments they’ve given our family over the years. Highly, highly recommended for anyone looking for the perfect play and learning space in...

I highly recommend Caboodle to host ur Birthday parties & special celebrations.

I made my daughter's birthday on Nov.2019 & my last on April 2025. I could see how this place is blooming & becoming an iconic play & party venue in Abu Dhabi ever since the first birthday I hosted.

Clean, big & spacious halls with a dedicated parents area directed by a dedicated Team. The setup was beyond beautiful & they dealt with my needs & wants without hesitation. Ms.Ayla the Party Planner went above & beyond to please me.

The package came with a complimentary tea & coffee station for parents & they were even more than happy to place the finger food I got from my side on the buffet table nicely with wooden stands & labels.

The highly professional team dealt with kids very well & made our kids time memorable

Moreover, the staff were happy to assist during & after the event took place.

Thank you Caboodle for making my daughter's 4th birthday...