HSBC Birmingham New Street — Local services in Birmingham

I went into HSBC on a semi- busy Saturday in November to change my name (unlike many other banks, HSBC doesn't let you change your name online or via post so you have to come in to the bank). When I arrived there were no counters open, but two members of staff standing at tables with their laptops. They were the only staff available for these sorts of transactions, but there was one employee directing customers to their machines that allow you to deposit/withdraw.

After queuing I was told to come back on Monday to change my name because they couldn't do it on a Saturday. When I questioned it, the staff member did take a copy of my change of name evidence and asked me to fill in a form and was told it could take up to 8 working days for my name change to go through because it wasn't something he could do there and then. At one point I heard a member of staff telling a customer that they "didn't have time to deal with that today".

I had just been in to another bank to change my name who managed to do it whilst I was in the bank and order me a new card.

I really don't think this is the fault of the staff. The set up is thoroughly unprofessional and I don't know how the two members of staff can be expected to properly deal with customer queries when they do not have a proper desk to sit at.

I left the interaction wondering if I want to continue to bank with HSBC, given this is my nearest physical HSBC and they struggled to do the most basic of tasks.

It was quite a disappointing experience having opened my account as a student and using it as my main bank ever since.

Time to...

It's terrible feeling during dealing with my HSBC bank account both in branch and by phone call. I got a updated debit card and tried to access my bank account using website, however, I cannot login and also cannot register no matter which way I tried to use. Later I have visited HSBC branch in New Street of Birmingham for three times where each time I waited at least two hours, but not any staff could sort out the problem. They just leave me there and ask me to call HSBC call center to find a solution. It's really ridiculous and I'm really not happy for the service that HSBC branch provided. In the fourth time, I visited another HSBC branch in HSBC head office of Birmingham. It's about 12 clock and the branch is very quiet. One gentleman met me and knew the problem I got. Then, he asked me to wait for 30 to 40 minutes, then someone could meet me. Five minutes later, another customer come in and ask for help, then a gentleman come out to help him to sort out his problem. I am not happy and complaining to the reception why I arrived earlier than another customer but not got an earlier service, then the gentleman come out to talk to me. It costs another two hours to get the issue sorted out. It's terrible experience I had with HSBC's service. I am really disappointed for both their service and the banking system. I will never recommend...

Not happy with HSBC at all with a service user who sufferes with mental health and anxiety he is trying to open a current account however staff keep telling him to return with documents when we do this the staff change their minds and request somthing completely different my service user has visited 3 times now and has had to spent 15 pounds getting a private doctors letter which they wont accept also travel costs for himself and supporting staff. We are currently at HSBC branch birmingham new street the same staff that we spoke to last time Lakhan is still refusing the letter from DwP as it does not state what benefit he is in reciept of however has his name national insurance number and address on it. Not impressed with HSBC as this to me is a form of finacial abuse having my service user go back and forth. Spending money whichbhe does not have also wasting his support time as now my service user will notrecieve support today now with cleaning or meal prep supported a previous tenant a few weeks ago open a account with Lloyds he never had no ID and didnt go through all of this rubbish. If Lakhan continues to be difficult we will have to...