Primark — Local services in Birmingham

I went into Primark today date 5/1/24 whilst I was in the queue, I could see there were 2 sup/man chattering and laughing whilst the queue was terrible and limited staff on till. I made a comment tiny can’t one of you jump on a till. I continued to say if you went to Marks and Spencer’s managers go on the tills when queues are long and to help staff out as well. I was told I was rude. I continued to make the manger aware that the queue is long and she can go on a till to help to which she responded I am a manger. I answered so managers don’t go on tills. I also reiterated what I had said about M&S. Security was called where 4 security came. One asked me to go on another floor and I refused as I had been standing in the queue for a long time and was close to the tills. When I got to the till they refused to serve me. I felt wronged and intimated. I phone med my husband who works in Birmingham as a security and work along side the police in Birmingham. He came in and went to speak to the manager who was very polite (Sin the manager ) the security guards stepped in at this point the Security Supervisor intervened. He was very intimidating and very aggressive. He threatened my husband to break his nose at this point I had to phone the police because this man is in a place to care and protect consumers and yes staff. But to be threatening a customer his badge should be stripped. This is ridiculous that a person in such a place of care is willing to threaten others. My husband had seen how aggressive he was and wanted to video the situation and it was at this point he told him if you do I will break your nose. Wow. He didn’t realise I was his wife or the woman who the incident was about. As he was pacing the floor he started to use his fist to bound in the palm of his other hand calling my husband a D@%k. His remarks was “Yes I would break it you D@%k”. We are tax paying, law abiding citizens and should in no way feel this intimidated going shopping. I was told you cannot tell the manager what to do. I told the security I have the right to free speech and it only takes one person to speak up for what is right to make a change in society. I am now awaiting a phone call from the police after they have taken their statement from Primark. A lovely manager called Amy came and spoke with us at the exit and apologised she even volunteered to purchase what we wanted and I told her not to worry herself. She could not apologise enough. When customers go out they want to feel safe and if the security guards are this aggressive and threatened what will 10 years from now look like.

The security guards had no id or name tags only the fact that they worked for LODGE SECURITY. You need to start betting your workers better.

A very annoyed and angry once upon a...

I am writing to express my disappointment with the service I received during my recent visit to Primark’s Birmingham high st store. As a former Primark manager, I was particularly surprised by the unprofessional behavior and poor handling of a situation by one of your team managers, who I believe is named Ravven or Ravan.

On 14/10/2024 at 16:49 at till 073 , I attempted to purchase a pair of jeans. Unfortunately, the item could not be scanned as it was an old batch. I politely suggested that the colleague check the wash label for a code to process the sale. Instead of following this reasonable suggestion, the colleague called for the assistance of the manager. To my surprise, the manager not only refused to help but also advised against selling the jeans, despite the fact that there was an entire table of the same item, indicating they were still available for sale.

What made the situation worse was the manager’s dismissive attitude, which not only frustrated me but also caused a delay while my two-year-old son became increasingly restless. It was clear that the manager’s poor attitude was not just directed at me, as the colleague later confided that this manager regularly treats both staff and customers poorly.

While exiting, I observed this same manager training new colleagues. I felt compelled to suggest that he might benefit from further training himself, as his current behavior reflects poorly on the store’s reputation and goes against the values of customer service that Primark is known for.

I hope that this feedback is taken seriously, as experiences like this can damage the brand’s image and alienate loyal customers. I would appreciate it if you could look into this matter and ensure that appropriate action is taken to prevent such incidents from...

Extremely Disappointed – Would Rate Zero Stars If I Could - Customer Service Feedback

I recently visited your store and had a disappointing experience with a staff member at the till, which left me feeling uncomfortable and unwelcome.

While I was waiting in line to pay for my items, I overheard the cashier expressing frustration about how busy the store was, commenting negatively about the length of the queue. When it was my turn, I was served by the same staff member, who appeared disinterested and reluctant to engage.

After scanning my items, I politely asked if I could pay using a gift card. The staff member sighed and rolled her eyes before informing me that the card needed to be registered—a detail I was unaware of. She then called over a senior colleague who confirmed that registration was required. As I proceeded to register the card on my phone (which took no more than two minutes), the staff member continued to roll her eyes and sigh audibly. She also began making remarks to a colleague next to her, who laughed, further adding to my discomfort.

This behavior made me feel like an inconvenience for simply trying to complete a standard transaction. I eventually decided to pay by card, at which point the staff member’s tone changed slightly, stating she was just tired and acknowledging that I had now registered the gift card. However, regardless of the circumstances, good customer service should always be upheld, and unfortunately, that was not my experience.

This interaction left me feeling uneasy and discouraged about returning to the store. I hope this feedback is taken seriously, as no customer should be made to feel like a burden for asking for assistance or simply...