Park Furnishers — Local services in Bristol

Park Furnishers, Bristol / Leekes Group. Totally unacceptable levels of customer service.

I purchased several items of furniture. When delivered I raised some concerns regarding the quality of a specific item received. After sending photos as requested, Park Furnishers replied quoting a particular reason for the issue, they also said they were sending manufacturers notes regarding the matter. The reason they gave PROVED to be totally untrue and the notes were NEVER SENT to me. They then IGNORED my subsequent emails. When I telephoned they PROMISED to review asap and return to me – a return call was NEVER RECEIVED. I telephoned again demanding to speak to a Manager who gave me a reason for the lack of response. When I asked for this in writing, the subsequent email quoted a completely different reason for the lack of response ! After wasting over 4 hours chasing matters and being given untrue information, I contacted one of the Directors who thought a simple sorry was adequate to fully resolve the situation. I totally disagreed. My original concerns have still not been fully satisfied after two months of chasing. This offering has been a clear example of the VERY WORST levels of...

We were looking for a new sofa and really wanted to support a local independent business here in Bristol so headed over to the new Park Furniture store at Eastgate - we had put the whole day aside for finding one and were prepared to travel. Park Furniture was our first stop. I was very pleasantly suprised at the broad range of furniture from modern to traditional and within 5 minutes found two perfect sofa choices! We were dealt with by Jamie and he was very helpful, informative and patient while we made our choice (and kept changing our minds!). We made our order for two new sofas. When we got home and measured up properly we realised that the sofas we had ordered might be too big so immediately rang the store and switched models. Jamie sorted this out right away and made the whole process stress free. Oh, and we bought a fabulous new mirror too! Park furniture have a wide range of high quality accessories, furniture and beds. The staff are very welcoming but they also leave you to browse and try things out as you please. A great...

I was looking for a particular armchair for my elderly mum, and was aprehensive after a bad experience at another popular high street furniture store. Paul listened to exactly what I needed and also took on board my concerns regarding my bad experience elsewhere. My needs were very specific and I needed a armchair quickly. This was a big ask, but Paul did his upmost to help even consulted with his Manager, who was equally helpful. Between them they found the perfect chair, arranged a prompt delivery. Mum is delighted with her armchair, its like it was made for her. The back is so suppotive, mum is petite and so is the chair. Well done Paul and your Manager, you are both exceptionally amazing professionals and most importantly you listened to my requirements and fully met them. My recomendation is for those looking to purchase home furnishings if you want someone that listens, are professional and honest then go to Park Furniture Bristol they deliver anywhere and have an...