Rituals — Local services in Chelmsford

I recently had a disappointing experience at Ritual’s Chelmsford branch, which is surprising given its reputation as a premium brand. During checkout, I was told my total was slightly below the threshold to qualify for the member price and gift. I added another item to meet the requirement and presented my coupon, which was accepted. However, after the transaction was completed, the cashier rudely informed me that I did not qualify for the gift because the voucher lowered the total. When I offered to buy another item, she curtly said it was "too late" as the transaction was done.

The cashier's behavior was unprofessional and dismissive, leaving me frustrated. As a loyal customer, I expect better communication and courteous service from a brand like Ritual. This experience was disappointing and does not align with the high standards I associate with this brand.

I hope Ritual takes steps to improve their customer service and clarify their policies to prevent future...

I have entered the store on multiple occasions and have never received a welcoming or any form of assistance. The employees stare at me and continue with their conversation and ignore that I am there. I wouldn’t have said this if I’d entered when the store were busy but I have even entered when it was empty and I was all by myself still to receive no assistance. The staff have even once ignored my presence to assist a customer coming in after me. I have had to resort to buying online as I do love the products but the service here is a 0/10 to...

I’ve always had amazing experiences at the Rituals store in Chelmsford. The staff are incredibly helpful, friendly, and welcoming, their warm approach genuinely makes shopping here a pleasure. Every time I visit, I feel well looked after, and their kindness and professionalism create such a positive atmosphere that you naturally want to explore and buy more. I’ve consistently had a wonderful experience with each purchase, and I truly appreciate the excellent service provided by the lovely team here. Highly recommend...