Boots — Local services in Great Britain

This is the "go to" place for all things medicinal - since I was a wee boy and was dragged into Boots (my first encounter being when it was then a huge store on the corner of Argyll and Union Street) at the slightest sniff, scratch or pimple ... they were synonymous with trust, care and knowledge - a bit like politicians used to be thought of (only a long, long time ago). This branch has recently installed self service tills, and you feel it is more akin to Sainsbury's only with drugs and sanwiches. On the pharmacy side, if you can avoid Methadone Mick and and the obligatory mouthy moll, tourists looking to purchase train tickets and souvenir hats (seriously) then the staff are "brand new", polite, informative, discrete and professional at all times. Come here for cold and flu remedy,, take away lunch, prescriptions, and avoid the (installed by "popular demand") self-service checkout. I work in a customer facing role, self-service till are a nightmare - they all have "there is an unrecognised item item in the bagging area" and some simply refuse to entertain old fashioned money or give change - hence the 4 stars ... The staff are, as always, wonderfully helpful, knowledgeable, hard working,...

Went on Monday night after phoning NHS 24 and being advised to go to get antibiotics. Had already walked to Park head pharmacy and then had to walk to central station to be told I cannot get antibiotics for a UTI. Finally got them this morning from doctor. Not impressed walked for 2 hours and was ill and in pain when going to the loo. Terrible service no one even acknowledged me stood for 10 minutes before even being said hello to as they probs don't want the hassle at 9.30 at night....don't work in a chemist then. Not even I am sorry I cannot just matter of fact and rude. I work and pay tax and it's no wonder I have a private health care as this is what we are...

Connor the security guy is absolutely amazing! He was so helpful I was actually shocked. I come from Leeds and security here just stand and stare haha. It's abit expensive though, I came in to buy eyebrows and lipstick as left mine in Leeds. But the staff ladies were so helpful. They went above and beyond to make sure you're happy before you leave the store. And Connor couldn't have been more helpful if he tried - he was such a sweetheart and a real asset to the store. You just need a mirror in there, a small one anywhere - I had to shock Connor by asking him how my lipstick...