Yours Supermarket — Local services in Great Britain

I had a positive shopping experience at Yours Supermarket in Leicester. The store offered a good variety of products, ranging from groceries to household essentials, making it a convenient one-stop destination for my needs.

The layout of the store was well-organized, making it easy to navigate and find the items I was looking for. The staff members were friendly and helpful, assisting me with any queries and guiding me to specific sections when needed.

I appreciated the selection of fresh produce available, as well as the diverse range of international food products. It's clear that Yours Supermarket aims to cater to a wide range of tastes and preferences, making it a great place to find both familiar and unique items.

The prices were reasonable and competitive, offering good value for the quality of products available. The checkout process was smooth, and I didn't encounter any long queues during my visit.

One area that could be improved is the availability of some specific products, as there were a few items on my list that I couldn't find. However, this could be due to stock variations or timing.

Overall, Yours Supermarket provided a positive shopping experience with its variety of products, friendly staff, and reasonable prices. It's a convenient option for those looking to stock up on groceries and essentials while exploring a diverse selection of international goods. With a few improvements in product availability, it could become an even more reliable go-to supermarket...

I am extremely disappointed with the experience I had at your store. Today I purchased products that turned out to be expired. When I returned to the store to raise my concerns, I was shocked by how the manager handled the situation.

The manager was rude, dismissive, and took no responsibility. He told us that they receive too many bulk deliveries and don’t have time to check them — which is completely unacceptable, especially when it involves food safety. Even more alarming, when I told him that my pregnant wife had consumed the expired product, he showed absolutely no concern or care. There was no apology, no acknowledgement of the risk, and instead, he told us that we should speak more nicely — despite his own clearly unprofessional and disrespectful tone.

When I said I would be reporting the issue to Leicester City Council, the manager casually told me to go ahead — only then offering a half-hearted apology. It’s disgraceful that a manager in charge of customer service and food safety would show such little accountability or basic manners. I can only imagine how he treats his staff if this is how he speaks to customers.

Selling expired products is serious — especially when consumed by vulnerable individuals like pregnant women. This is not just bad service, it's a public health concern. I sincerely hope upper management and relevant authorities take this issue seriously, because no customer should be...

Yesterday, I had an extremely frustrating experience at Yours Supermarket. My wife and I waited at the butcher’s section for about 45 minutes. When it was finally our turn, we stood there for another 10–15 minutes without being served. Despite our patience, no staff member acknowledged us.

When I finally asked an employee for assistance, he rudely told me to queue up. I explained that we had already waited our turn, but instead of listening, he accused us of lying and claimed he hadn’t seen us in the queue. This was completely unacceptable, and other customers even had to step in to confirm that we had indeed been waiting.

I was left with no choice but to raise my voice, as it was outrageous for staff to not only ignore customers but also falsely accuse them of cutting in line. The lack of professionalism and respect was shocking. As I left, I made the decision never to return.

In contrast, I went to Umrah Supermarket afterward, where the queue was even longer, yet the staff managed to serve me in just 15 minutes with excellent customer service. Their professionalism and efficiency made a world of difference, and I highly recommend Umrah Supermarket over Yours.

If you value good service and respect as a customer, avoid Yours Supermarket. Their complete lack of professionalism and their audacity to call customers liars is...