Luckys Leeds — Local services in Leeds

We have gone to this place, many times recently. The service and the food has always been excellent.

However, this evening things changed. Family pizza meal £12.50, Burger meal 1 £10.99 and large grill, 2 fillings £5.80 was ordered. Total should have been £29.29...We were charged £29. 60, but that was ok as we should have paid £2 for delivery. We thought that the charge had been waived

The food was excellent. However, the 2 portions of chips and the 1.5l bottle of drink, that was part of the the family pizza meal did not arrive.

Upon ringing up, I was informed that we did not order a family pizza meal (even though this was repeated back to me, upon completion of the order, I was constantly interrupted and was given attitude. Furthermore, I was going to be charged the £4.50 for them to send the MISSING ITEMS!

I told the guy not to bother

Disgraceful customer service...Mistake was made in the order between, the guy repeating it back to me and him preparing/cooking it, yet they are adamant I am in the wrong!

I know what I ordered and I have witnesses to the fact, I did order a family pizza meal.

I will not go to any establishment, that treats it's customers, like a piece of dirt at the bottom of their shoe, regardless of how great their food is.

Should be ashamed...

Absolutely vile . The salt smd pepper chips .raw onion an pepper what there was ...tight portions . Pizza was vile ...dry with Absolutely no taste at all . Chef obviously can't be bothered and the owner obviously not bothered Bout quality and what they are sending out. Previously part of orders have been missing and I have been charged for stuff not received. Call....they say they'll pass it on to management yet awful food and customer service continues. Won't be ordering...

Disgusting. I ordered the king grill last night. They gave me dried out old chicken tikka and chicken strip pieces ... its stated turkish kebab and I got rotten dried out doner meat with it on a dry naan. This was around 12.45am they were closing, so I guess they thought it would be OK to give me rotten dried out...