Boots — Local services in London

Prior Covid and all that, I used to love coming here. Big shop, clean, super organised helpful staff. Nowadays I only go there when I really have to. There's hardly any staff, or maybe they just hide away as they are always just chatting and never approach costumers, the shelves always look empty, probably because there’s no staff to fill them...? Yesterday I went in for a couple small things and I saw some good promotions, so I thought 'great I'll stock up on these'. When I went to pay the promotions were not showing on the screen, so I raised this with the guy by the tills and said "this is 3 for 2 and isn't showing and this is 2 for 6pounds" he just went and deleted on the screen the cheapest without even checking (i wonder when they do stock counts what do they think it happened, that was stollen?) anyway after me trying to explain to the person who works there the screen wasn’t showing the other promotion and he kept saying "it's done", literally no more explanation almost as if he didn't speak English, which I thought it was strange. I tried to say it's fine 'I won't take these can you just remove them?' He went off and scanned the items in another till and pointed that it, again no words, just gestures, I was very confused of what he was trying to explain to me as he did not speak at all. Maybe if you knew how to read your own till and were able to explain to the costumer it was automatic it would have saved the queue and the embarrassment for everyone. In the end he even gave me attitude and said one word: "happy?" I thought that was the cherry on top of the cake - hilarious. All in all, go there if you don’t need any assistance. If I wasn’t paying attention, I would have paid full price for everything, which was exactly why I have stopped shopping...

Boots the Chemist in Knightsbridge: A Customer’s Frustration

I recently had an unfortunate experience at Boots the Chemist in Knightsbridge, and I feel compelled to share my thoughts. As a customer, I expect a certain level of service and professionalism, but unfortunately, my visit left much to be desired.

Staff Ignoring Clients: The staff seemed more interested in their own conversations than assisting customers. It was disheartening to witness them chatting away while clients stood waiting for help. When I finally mustered the courage to ask for assistance, I was met with indifference. One staff member even had the audacity to dryly remark, “Can’t you see we’re busy?” It was as if my presence inconvenienced them. Pharmacy Woes: The pharmacy, which should be a place of care and efficiency, felt like a joke. Perhaps they need a refresher on the meaning of customer service. Ignoring clients and prioritizing personal conversations over professional duties is unacceptable. Turtle-Paced Checkout: The final straw was at the checkout. I waited for an excruciating 30 minutes while the staff continued their leisurely chat. My basket, containing items worth at least £300, sat there untouched. Eventually, I gave up and left, frustrated and disappointed. My Recommendation: Save yourself the hassle and avoid Boots in Knightsbridge. There are other chemists in the area, not to mention the renowned Harrods, where you’ll receive a much better service. Let’s hope Boots takes customer feedback seriously and improves...

My local Boots. Usually well-stocked and the queue moves quickly. I always go to this one due to the convenience of the location and never had a problem but today’s experience with Christana was very unpleasant. She watched us the entire time despite the checkout area being full of customers. Halfway through our purchase she pointedly reminded us to scan the bag as if we were going to try to save ourselves 20p after spending nearly £200. I pointed out that scanning the bag before the Advantage Card creates issues with self-checkout to which she rolled her eyes. I had brought in a half-empty bottle of water and when she came over to assist us since those machines rarely work smoothly, she asked where it was from and then told me bluntly to move it out of her way. It was not in her way. And the insinuation that I would open and drink a bottle from the store whilst there and then not pay for it is downright rude on top of everything else. Christana needs a refresher on acceptable customer interactions and dealing with her...