Millennium Hotel London Knightsbridge — Hotel in London

Oh. My. Goodness. The first thing I want to advise is : do not stay here. We have been here eight nights and have a long list of reasons why you should not stay here. ||||Unbelievably bad.....||||1. I upgraded to a Club Room. This is the only hotel I have ever been to that does not have a lounge for Club rooms. There are no extras except breakfast is included. ||||2. Breakfast: A pretty bloody ordinary breakfast at best. It is a good basic breakfast and nothing more. The service at breakfast was awful, but it wasn't the staff fault. Clearly, the hotel does not employ enough staff to deal with breakfast. It was just lots of little things. Two coffee/hot water machines, but not plumbed. As soon as the drip tray was full the whole machine went into stop mode. Down to one machine and a long queue until the staff had time to empty the machine. ||||One morning they decided no scrambled eggs today, so the dish remained empty. Another day they decided to move the butter and jams away from the bread and toaster. Hide and seek to find the butter, two tables away. Ran out of bread one day. Wait ten minutes, ask three people, more bread arrives. Maybe they had to go to the shops? Another day there were no knives available. Wait an age, when they arrived they were not clean. I was waiting at the staff prep counter and cleaned a couple of the 'clean' knives myself. On two days there were no plates to put your hot breakfast on and on a different day no glasses for juice. Took five asks for the staff to get a glass. Another time there was no bacon. Asked the staff. Asked the staff again. 15 minutes later asked the third staff member and was told that breakfast had closed. It was 10:02, Breakfast closed at 10:00. After a few words they cooked some bacon There are more breakfast stories but that's enough for now.||||3. Room Telephone: It did not work. When you rang reception the message is "this number is not in service", so if you want or need something you need to go to reception.||||4: Room Maintenance: Bad. Advised the team day one the bedside lamps were not working. Eight days later still not working. The room lamp was never ok. Crooked, broken and no room staff cared. The curtains were hopeless. The hooks were all broken and the curtains would not open or close. When I tried to close them most of the remaining plastic hooks broke. They were repaired, but not properly. We just had to leave the curtains closed. The heated towel rail doesn't heat. The lighting was so bad I could not see to dry my hair. An important girl thing. ||||5: Room Service: Next level bad. Every single day there was something wrong. Every single day I had to catch the lift down to reception and ask for something. If we put out the "clean my room" sign, it was never taken back inside after the room was done (Not a problem but a symptom). First time we came back sign was still out so assumed the room was not cleaned. Walked in and bed wasn't made. Realised it wasn't how we left it. It was made worse than your five year old. Pulled up but not even straightened. I cannot explain how bad it was. Went into the bathroom and there were clean towels. Realised the room had actually been done. Clearly someone had never been trained on how to clean the rooms. Complained, supervisor came (I am told) and bed was made properly after that. However on every single day something was not done. Payback maybe. Stupid? Definitely. No toilet paper one day, no tissues another, three days no vanity packs (I use them), not all towels replaced one day and no water another. Just nuts. Took two visits to reception to get the water delivered.||||And this is only what I can remember. Four days we commented we should make notes. I thought it would get better. But not on your life. I don't think we were ever rude or obnoxious. I felt sorry for the staff. Clearly the management is cutting corners in every direction including not training their staff. It is simply a bad business model for survival. We will never stay in a Millennium Hotel again, anywhere...

Wedding night ruined: smoke-stained room, dirty bathroom, no sleep, and management refusal to put it right|Date of stay: 3–4 May 2025|Trip type: Couple||Room: 808, Millennium Hotel London Knightsbridge||We told the hotel we were getting married on 3 May. What should have been a simple, joyful wedding night became the worst hotel experience I have had in London.|Room 808 reeked of cigarette smoke on arrival. The carpet was ashy and the bathroom had unhygienic stains on the wall. My wife would not use it that evening or the next morning. To make matters worse, the room sits behind a bank of three lifts. Screeching mechanics and bangs ran through the night. We did not sleep at all on our wedding night. Not one hour.||I raised the issues with reception and followed up in writing the next day. What followed was months of indifference and a refusal to make this right.|A documented timeline:||5 May: I emailed details of the smoke, the dirty bathroom and the lift noise that prevented any sleep.|6 May: Assistant Front of House Manager Melinda Szaniszlone replied with a standard apology and an offer of an upgrade and breakfast “next time”. No acknowledgement that we could not sleep on our wedding night.|16 May: I sent photos and asked for a refund or a reinstated booking we could actually use.|31 May: Ms Szaniszlone wrote that management had declined the claim, then asked me to allow “two more days” while she spoke with them again.|Silence for months. I chased again on 28 May and 4 August.|8 August: Ms Szaniszlone finally replied, saying she had been on annual leave, and again confirmed management had declined the claim. The same token “upgrade and breakfast” was offered, as if that fixes a wedding night spent in a smoky, dirty, sleepless room.||To be explicit: we informed the hotel it was our wedding day. We were put in a room that smelled of smoke, with visible grime, directly behind lift machinery so loud we could not sleep. We reported it. We emailed multiple times. We provided photos. The hotel declined to refund or properly remedy the stay and offered only an upgrade and breakfast “next time”.||This is not hospitality. It is indifference.||A note on accountability: I am naming Melinda Szaniszlone- as quite possibly the worst Assistant FOH manager in London- the 'manager' who handled this and chose not to resolve it over a period of months. The dates and messages are on record. I would have preferred to praise someone for putting this right. Instead, I am warning other couples not to risk a milestone night here. ||Let me put it into context- when you have one of the most important nights of your life ruined- YOU FIX IT. THEN AND THERE. NO QUESTIONS ASKED. You don't mess around like the incompetent Melinda, you don't raise it elsewhere, you don't not answer emails despite being followed up FOUR TIMES. WHAT DO YOU GET BACK? A COPY AND PASTED MESSAGE? TRULY LAUGHABLE. ||We will not be returning and will move our corporate bookings elsewhere.|Management response requested: A full refund for the 3–4 May stay and a written apology. Please also review housekeeping standards, enforce the no-smoking policy, and stop allocating rooms directly behind lift shafts without warning guests.|Room tip: Avoid Room 808 and any rooms adjacent to the lifts if you value sleep. Attach photos to your review if you experience cleanliness or smoke issues so other guests are aware.||Im sure this review will be replied to in the typical "we do our best fashion". My wife will reply to the subsequent comment if not up to...

As a solo female traveller I had a very unsafe experience here when I made a complaint. I then wrote to the company 4 times making a complaint no one ever replied||||I arrived at the Hotel where I went to reception with 2 female members of staff. I introduced myself and did not receive any “Welcome and good afternoon”. I was abruptly asked for my name with no smile. I had arrived early and asked if my room might be ready. I was told No and the person waved her hand in the air dismissively telling me I could put my luggage in a room. ||||||The person turned away and began laughing and chatting with her colleague. I contacted the Hotel website said I did not want to stay||||Eventually I was told I could leave but I had to formally check in and out else the Hotel would record me as “No Show” and the website would not be able to assist with the refund. I went back to reception were the two women were still chatting. I said I wanted to formally check out. The same individual looked at me with a very hostile manner and said “whats the problem”. I said I am not going into it with you but I am making a complaint she glared at me and then went to get the manager but only after I asked. The manager then emerged from a room. Again he did not introduce himself greet me shake my hand or try and make me feel comfortable. He just said “Yes”. I could feel my anxiety rising and as a female alone at reception I felt very uncomfortable. The two women on reception were staring and as I tried to deal with matters another member of staff came and stood next to me on the guest side of reception. All were listening and staring. It felt very intimidating. I explained I had anxiety and wanted to leave and complain. The manager made no attempt to recognise the totally inappropriate circumstances of my standing at reception alone whilst guests passed by with him and 3 members of staff all around me and listening in. As I explained my anxiety and need to complaint he smirked at me. I was astonished. The manager accused the website representative of lying when they said they had called him.|||||| It was all highly confrontational inappropriate and unprofessional. I wonder if Millennium Hotel chain trains its staff – firstly to be courteous and welcoming to all guests and secondly for a manager not to laugh when a lone female at reception says they suffer from a condition that is made worse by unprofessional and intimidating behaviour. He carried on basically talking to me like I was stupid and mansplaining the process. I said I cant do this here. Only then did he said we can go somewhere to speak – this was after 10 minutes of a public telling off at reception with 3 members of staff looking on. I declined this as after he had laughed in my face I did not want to deal with my anxiety and his conduct. I asked for his details and again only then did he reluctantly go and get his business card. Not one member of staff said are you ok can we get you a cab or help you with your bag. ||||I made a complaint 6 months ago have followed it up many times. I therefore wanted to ensure other potential guests were made aware especially...