Farringdon Station — Local services in London

This has always been a very busy interchange between the Tube and Thameslink; the later being the only north-south through London service. When Crossrail (the Elizabeth Line) finally gets commissioned, this is where the two through London services will meet.

Unsurprisingly, the entire area has been a massive building site for years but, amazing, the station has still kept open; albeit now with two entrances (which confuses a lot of visitors).

Too many of the staff are just grumpy - although I do understand that commuters can be horrible people. Also, if you’re looking to touch-out from the Tube to board a mainline (ticketed) service, it’s really hard to find a touch-out point without going upstairs and missing your train. When I’ve politely questioned this I was told that “very few people need this”, which I find hard to believe.

A little more customer focus would...

Nicely designed airy station overall but an entrance/ exit on Clerkenwell Road would have been a good idea and would have eased how busy it gets at peak times. Could also do with more lifts now there's the Elizabeth Line level I've waited five minutes on one occasion. The Thameslink ticket office is often closed which is annoying. I shouldn't think that this is a problem for quite a few passengers though as it's a daily occurrence seeing people push through the barriers or tailgate someone, which goes unnoticed by staff and therefore unreported. Another negative is the packs of chuggers who will literally follow you into/ out of the station and make fatuous comments to drum up trade such as "you lookin' sharp there sir" or "you're a very pretty lady". They're there on a daily basis and incredibly pushy. I've been followed as far as the...

the staff are very used to us now we're always here as our changeover station the staff spot us from a mile away and approach us as to how they may assist the staff at farringdon station are impeccable they go above and beyond to ensure the journey with the wheelchair is organised as they contact the station you will go to to ensure the ramp will be ready when you come off the staff at tfl and on the busses the way they treat MIP mobility impaired passengers in wheelchairs is phenomenal thanks tfl for what you do super helpful farringdon staff...