Home Made UK — Local services in London

Terrible company—avoid at all costs. Their tactic is to manipulate you during viewings by claiming all bills are included and insisting the flat will be gone within minutes, pressuring you to pay the holding deposit immediately. Once you’ve paid, they bombard you with emails from various individuals, all providing conflicting information. The person who gave you the initial details at the viewing will then ignore your calls and respond only via text, completely denying what they said—essentially making you feel like you imagined the entire conversation.

This shady behavior was carried out by their agent, Rish, whose communication skills were subpar, to say the least. After that, they’ll disappear entirely. If you attempt to withdraw and reclaim your holding deposit so you can move on, they’ll send a smug and condescending individual to call you, introducing new, previously undisclosed terms. This individual will argue incessantly, trying to unnerve you, behaving as though the deposit is their personal entitlement.

I am considering further action but honestly, the amount involved is too trivial to waste my energy on. Regardless, avoid this company at all costs. You can hide my reviews all you want, but I’ll continue to share my experience if it can save others from going through the same thing.

What’s worse is how they handled the deposit. Instead of working with transparency, they weaponized information tenants wouldn’t have known beforehand to intimidate and hold on to the deposit unfairly. Such tactics are not only unethical but also demonstrate the disregard they have for their clients.

Let me be clear: you may have taken my deposit, but that will not hinder my search for a better and more trustworthy agent. This experience only highlights how unethically you operate. With this attitude, it’s hard to imagine your business surviving in the long term. Tenants deserve better.

Avoid them at all costs if you value honesty and...

One of the most unprofessional letting agents I’ve dealt with. We arranged a viewing after seeing a flat listed on Zoopla at an attractive price. The facilities looked great, but once we showed interest, they revealed the actual asking price was over 10% higher than advertised.

Even after we pointed out the misleading listing over a week ago, it still hasn’t been corrected. Since then, I’ve noticed similar ads being posted at much lower prices than their supposed “real” asking price. It’s hard to tell whether this is intentional to generate leads of frustrated prospective customers or just more incompetence.

When we explained the property was outside our budget, we were told to submit an offer online anyway, despite it being below the asking price. This led to confusing and misleading follow-ups, where initial communications made it seem like there was progress. Instead, we were met with a pushy sales call where it became obvious they hadn’t even read our submission properly. Ultimately, they told us they wouldn’t accept any offers below asking—making the entire process pointless.

This was a complete waste of time that could have been avoided if they had simply advertised the correct price or been upfront from the start. After this experience, I wouldn’t work with this company again—even if their prices matched what was...

The viewing was scheduled for 9.00am, after they change it twice, and even though Sulaman arrived late, which already set a poor tone for the rest of the experience. To make matters worse, he scheduled multiple viewings at the same time, expecting us to waste our time going between properties. This was not communicated to us in the email beforehand, and we felt pressured and frustrated by the lack of planning.

When I expressed my unhappiness with the situation, Sulaman told me that we could leave if we were not happy with the arrangement. This was not only dismissive but also rude and unhelpful.

To add insult to injury, Sulaman wanted to show us an unfinished building, which is not something we are interested in.

I expect a higher level of service from your agency, and I am extremely disappointed that Sulaman's behavior fell so short of what we expect. I hope that you will take my complaint seriously and take action to address the issues.

I would appreciate it if you could look into this matter and take steps to ensure that your agents provide better service...