Long Lane Launderette — Local services in London

I recently moved to the area and I needed washing doing desperately and decided to try this local launderette around the corner. My initial thoughts as I walked in was it is tiny, and, it is, but, once you get over the first walk in to a new place, it's very friendly, well set out and plenty of machines and clearly popular. The lady running it that day was busy but helpful and the machine I used large enough to take a decent wash load. It took roughly 20 minutes to wash and then around 15-20 minutes to dry. I had change with me but there's a machine for notes if you need change. There's powder you can buy but I brought my own. Had a nice chat to the lady and a customer, just current affairs etc and all in all, an experience I was dreading was actually a pleasant hour passed and new people met near my new home. Very much...

Arrived at 5:30 to do a wash and dry. Was told to hurry up and do a wash as the lady wanted to leave soon. I asked her what time she shut she told me she was leaving at 6:40 so again I should hurry up and make my choice. Didn’t bother in the end as I felt like I was an inconvenience and a nuisance. All I had asked was do I have time to wash and dry and was snapped at. When you’re tired and have limited access to washing machines (ie travelling or living in a hostel) this is really frustrating. Also this was my second time coming to this place in two days. The previous night I was too late and understandably so as I arrived closer to 6pm but when I asked what time do you open in the morning I was told around 10am. Would be nice to be given something a bit more definite so to be able to organise my hours around the...

It is very convenient, however, the customer service is poor. Today, I went to do my laundry not realising that I had just missed the last wash. The elderly lady (who works there) happened to be there. She was very rude and impatient and told me to ‘hurry up’ as she wants to go home (this is not the first time that she has responded in this manner).

Perhaps, the times for the last wash/dry should be made clearer as it is an inconvenience for customers and for the business as could be deemed as unreliable. I understand that she wants to go home on time but she should still be polite to and value customers (whom bring business to the laundromat). Poor customer service is off putting - it is not only bad for the customers but it is also not good...