Morden — Local services in London

Dear TFL team,

I want to tell you my very own Disney story.

I regret to inform you that the beginning of my story is that of a sad one. The night of Thursday the 2nd me and my mobile parted ways at Kennington station. The break up was swift and cold. The carriage doors shut behind me abruptly, and I reluctantly bid my phone a farewell as the train continued South. I assumed that was that and I was never to see my phone again. Upon arriving home, I decided to adopt "stealth mode" I tracked my phone and low and behold, it was in Morden! I then hurried from Kennington to Morden in the hopes of reuniting with my beloved. I had pointed out to the staff on my "prince charmings" phone that my phone was still showing in Morden albeit offline, during this conversation the screen updated, and PING "Highgate" my mobile was quite literally on the move! We kept hitting refresh, and with each tap my phone continued it's journey further and further away one station at a time until it reached Mill Hill East.

At this point I knew something was awry, I was subject to a flurry of emotions knowing that my poor phone was at the mercy of every passenger. Mill Hill East being at the end of the line we knew that it would start to return North, with the due diligence of the Morden team we were able to locate and track the train my phone was very nonchalantly commuting on. With some good energy and a prayer to the train gods we assumed that the train would return to my open arms in Morden, tragically this was not the case, as we watched the train ride the Kennington bend and return deeper north than before.

Destination Edgware Road! As my phone arrived at the station my "prince charmings" mobile was on the brink of battery. With thanks again to the Morden team a member of the staff was calling my mobile on his personal number and the desk phone. "hello" he heard. "hello, Edgware Station - Station Manager speaking" OMG this is it, my phone after 4 hours of solo riding had been found, hidden and staying snug between a folded chair.

I departed Morden to make the 1+ hour journey to Edgware. There it was, as if nothing had happened, totally unapologetic. But it was all in the past at this point, I was so happy and relieved to have been reunited with my phone.

The moral of the story is, I am incredibly lucky! But with a massively generous scoop of helpfulness, kindness and willingness received from the staff I was able to reunite with my phone. So I wanted to say a HUGE thank you to the Morden and Edgware Road night team, I am so grateful...

Pointless staff once again going through the entrance of ticket machine and the staff do not say amything when someone budges trying to jump the barriers. Just staring at you whilst you are trying to get past. On another occasion a complete drunk against 6 staff no one challenges him on the tube and the staff tells everyone to get off and wait for the next train. Over 70 perent of the passengers gets off and the train departs. Why not stop him travelling-Keystone kop behaviour. Read the reviews aggressively begging, poor staff interaction. No wonder people choose to drive. Solutions better transport police more checks and inspectors,hopefully the increased policing promises sorts it. Sat 15022020.

The staff or management need to be doing a lot more has it is a shambles at Modern station. As Abba says it is a tragedy most likely talking about the Modern station.

This has been happening for at least a year judging by the reviews and guess what no action just shows you how much the staff care. Not much actually too busy chatting and texting and laughing amongst themselves. What is the point of having them on platforms when they did more work in their offices. 17022020. Still messy and where are the staff. Should be manned until 1100

Better cleaniess and timing visited in 2021 staff still chatting amongst each other not...

I had an epileptic seizure in the station, I'm also blind and autistic with a lot of difficulties with getting around in life in general. The staff were brilliant and listened to me as to what I needed them to do when I was able to talk. Thank you to Lee for keeping me talking (when I was able to) when I needed to recover, because lying there in silence may have dragged me back into another seizure. The staff also responded quickly to my medical emergency and eventually it resulted in them making sure I got a taxi home. Like all public services, the infrastructure is struggling severely and public service staff are all highly stressed and not treated at all well. I hope the staff at Morden station, at least the variety of people I have encountered there, continue to be understanding of disability and continue to not make assumptions about the effects of things like brain injury (I have congenital brain injury). As for TfL, disability training of staff is essential and keep it up to date and keep doing it. A lot more people are disabled than we realise in public and disability is not a choice and it should be realised that being disabled is never easy and I, like many, have to laugh at...