STIL Salon — Local services in London

The good, the bad and the downright ugly.

The Good - a truly beautiful salon that has thought of every part of the customer journey from the head massages right down to the complimentary nuts. Unfortunately that’s where the good ends.

On my 1st visit to Stil salon I was very pleased with my hair colour prior to my wedding. I was disappointed with the blow dry but as I liked the colour I decided to return and just skip the blow dry.

The Bad - at the end of my 2nd visit when seeing the results in the chair I was shocked and felt it was nothing like what I had asked for. I suffer with anxiety and sadly I felt uncomfortable at the time to speak up. On returning home I noticed just how bad my hair was, the colour was nothing like my 1st visit and it was damaged, fried 2/3 of the way up in some areas with lots of broken hairs. I have been bleaching my hair for 15 years and never experienced this. I was so upset I spoke with the salon via phone the following day. Even though I had expressed my discomfort with returning in person I was encouraged by Hazel to come in to the salon for a complimentary treatment.

The Ugly - on returning to the salon I discussed with the stylist if as a resolution to this problem alongside the treatment she would cut the now dead hair to try to help it recover (I had only had a hair cut 5 weeks prior and it did not need cutting prior to the colour). She said the owner Christel would need to come over to speak to me. I was left sitting cold with wet hair for 25 minutes whilst Christel finished her last client. We were now alone in the salon. Christel very rudely told me that her salon was not for me, that she was an expert and there was no damage whatsoever to my hair, that I had “changed the goal posts of my story”, that I had treated her staff badly and insinuated I was lying to get further complimentary treatments. She eventually agreed to the hair cut but by this point I was so upset and in shock that I left in tears with soaking wet hair.

Following this I have since visited another reputable salon for a hair cut and the stylist advised without prompt or prior knowledge of this situation that parts of my hair were very badly damaged from bleach being applied over bleach and that I should avoid further colouring for at least 6 months.

Ask yourself this Christel, why would I come back and put myself through the utter hell of speaking to you if I was not genuinely unhappy and concerned with my hair. Christel, you happily let a vulnerable person walk out of your salon into the cold with wet hair without so much as an apology for the shocking experience I had endured. SHAME ON YOU. I sincerely hope you feel some regret for this situation but I highly doubt you do.

I have no doubt Stil salon will attempt to disregard this review but I am an honest, kind and loyal person who did not deserve to be treated this way. I do not...

I discovered STIL Salon when embarking on research to find the right colourist to do the impossible: transform my dark red dyed hair to light 90s-bombshell blonde. I had attended 4 consultations at salons across Central and West London, and knew instantly when I met Carolyn Chapman, that she was the perfect fit for the job. The free consultation with her lasted a full hour! She assessed the quality of my hair in depth, went through the complete history of my hair from before I ever colour-treated it to my previous blondes to what I had been doing in the 2+ years as a dark red, and created an entire file with my end-goal references as well as what to expect colour-wise during the in-between stages. The other consultations I attended were merely 10 minutes long, chopping out a strand for the basic bleach test, and that was it. They came back stating prices higher than STIL and an expected time length to complete the transformation of 9-12 months. Not more care or detail was given to me. With Carolyn, I have felt nothing other than dedication to my goals, hair health, and complete honesty over expectations to have while undergoing this process (where I would go through interesting colour stages, though never once did I leave the salon feeling like I looked 'bad'). 5/6 months later, and we landed on the blonde bombshell in May 2025, a look that could not have been completed without the expertise of stylist Gen, who took the the finishing touches of my new hair colour to completion with a beautiful cut. Thank to these two, I am ready and excited to begin my new chapter for my solo music project, Planet CeCe. Now that the initial major transformation is complete, with my hair looking and feeling healthy and hot as f**, I can't wait to continue seeing Carolyn/Gen every few months or so for top-ups/more creative highlights/a fresh hair cut. Carolyn is such a star and a delight to spend the full-day in the chair with. But, I could not complete this review without giving my praise to the wonderful front-of-house team and supporting staff at STIL, who have made me feel so at home, and shared all the excitement with me as we've gone on this journey. I love you all

I went to this hair salon a few years back and only now has my hair regrown from the way they cut it, which was entirely wrong and hugely affected my confidence for years. It felt very bullish and I tried to explain on repeat what I wanted but they decided to cut and style it just slightly different, with no regards to the shape of my face or what I was saying, because that's how they saw fit. I think back at the two times I went here, to give them a proper chance, and it makes my skin crawl. When I on repeat tried to explain myself, I could see in the mirrors other people working there standing behind looking and whispering, and it felt very toxic. There was also another customer there who tried to explain how she wanted her hair, and when she was done she tried to say that it wasn't really the colour she had asked for, it was still too dark, she was visibly upset but clearly uncomfortable expressing it, but the hairdresser simply said "well I like it." and so that was it - we caught eyes with each other and literally exchanged looks of feeling helpless and bullied, so it was very clear it was not just me. If you are happy with them doing whatever they see fit and whatever they "like" colour-wise and cut-wise to your own hair, then by all means I'm sure they're great. For me, this was one of the worst experiences I've ever had and as person who knows how I prefer to have my own hair done, I would not in a million years recommend this place. The only nice person in that place was the...