The Gated Garden — Local services in London

In-person shopping experience was lovely. Peonies wrapped with water to ensure flowers remain fresh for our long journey. However, my mother’s birthday peonies failed to open in a week and they had black spots on the stems. When asking politely what could be done about it, I was given a lecture about how I hadn’t looked after the plant and why the stems are too long to the vase… as if I was some intern wasting a client’s entire wedding order… then I was told refunds can only happen in person. I said I cannot go back to get refunded in person as I live too far from the shop. Eventually, I was called back and refunded. Mixed experience, so overall I will not shop...

I chanced upon this beautiful store in Borough Market and was excited to finally find some suitable plants for my flat. It was a disappointing encounter as the lady helping me was extremely rude and condescending. I asked a few questions about what lighting to keep my new plants in and how often to water them and each question was met with disdain and irritation. I'm not an overly sensitive person but I left feeling dumb and bullied. Please do not go. PS: There were two ladies minding the store so maybe one of them was nicer than the other and I was...

Went in a couple of times and today was going to be our last. There was no one else there, but the owner found that it was necessary to chat away with her friends instead of asking us if we needed help or was looking for something in particular. Every time we went there, it was the same, unfriendly and not interested. Rather take my custom somewhere else where customers are important to your...