Tottenham Court Road Argos — Local services in London

Worst Customer Service Experience at This Argos Branch

I never usually write reviews, so the fact I’m writing this should say a lot.

I went in to buy a laptop for my sister’s birthday—something important, as she needed it for university. I chose click & collect because the website showed it was available that day. After paying, I received an email saying it wouldn’t be ready until tomorrow. Panicked, I went into the store to see what could be done.

The manager (who I didn’t realise was the manager at first) listened briefly, looked at my receipt, and simply said, “come back tomorrow.” His tone was cold, but I gave him the benefit of the doubt. I asked about other options—refund, gift card, transferring stock—but each time I got a blunt “no.” I walked away deflated.

I stood to the side and called my mum, explaining what had happened and trying to figure out what to do next. She suggested asking again, maybe about a gift card, so I swallowed my nerves and went back—only to be met with the same curt answers. I felt embarrassed, like I was being difficult, when all I wanted was to buy a laptop for my sister.

Finally, when I asked for a refund so I could purchase the same laptop at Marble Arch, the manager suddenly decided to check the back. To my shock, he brought out the laptop right there and then. I was grateful, of course, but also frustrated—why wasn’t this offered the first time? Why did it take three attempts and a phone call to my mum before I was helped?

Sadly, it didn’t end there. The laptop turned out to be a Chromebook, not the Windows model my sister needed. When I returned to ask about exchanging it, I was told flatly that because the seal was broken, nothing could be done. No advice, no alternatives, just another cold “no.”

This review isn’t about getting a refund—it’s about the way I was treated. Customers shouldn’t feel like a burden for asking questions. I even felt too awkward to ask for a bag, even though I’d have happily paid for one.

The manager might be fine with difficult customers, but what about polite ones who just want help? This experience has completely put me off this branch. From now on, I’ll stick to Marble Arch, where the service is far more supportive and...

Went to your branch in Camden to buy and try JBL speaker. I paid cash and left with the receipt. Unfortunately, the speaker wasn't what I expected and wanted to return the device in the branch closer to my work at Tottenham Crt. I was served by the manager with glasses that gave me a cold attitude from the start. He wasn't wearing the badge, I couldn't take a note of his name. 25min later, after his 3rd apology for wasting my time I kindly reminded him that I'm late to my next appointment. In response I got a cold shoulder saying that he doesn't have to do it. In arogant way he leaned on the computer next to his till and started giving me a small chat about him knowing best. I told him that I'm late, and this security questions are fine but ideally I would prefer for him to focus on the service than giving me ego speach, he said that I can leave anytime. I decided to leave. I have asked him 4 times to give me his name but he refused. NO BADGE! I went to Camden, refund done in 5min with all the security questions. Missed my appointment at the bank. I would like someone from Sainsbury or Argos to call me so we can discuss this further. Nobody should be feeling like this while purchasing at Argos. Feeling sorry for the staff members, this guy sounded like he owns that place. He is JUST a manager, and a person like all of us. I'm stressed and disappointed, customers mental health should be important to...

This review is for an online purchase. I specifically wanted a TV that had Freely TV built in, so a recent 2024 TV. The TV inside the box was already used, the remote control had crust around the buttons and after researching the Model number HE40KEC315UWTS, the TV I was delivered was from 2015, and not a Freely TV, absolutely shocked me, how the hell did this old TV get into this box!! Made me suspicious that they had people in the warehouse swapping new TVs with old ones and hoping people won't notice, awful! Had to contact them via chat on their website and they organised a driver to pick it up but the driver didn't turn up, so tried to arrange another pickup but the next chat advisor Shahid Md was not helpful at all and refused to arrange a pickup, saying I had to take it to a store, I told him I was advised to arrange a pickup, he said he couldn't. So frustrating, so then I contacted Argos via Facebook and they were much more helpful and arranged a driver, who did pickup the TV and I got a refund. But it was an awful experience! I've purchased smaller, less expensive items via click and collect from Argos before and they have been fine, but this experience was so bizarre and...