hub by Premier Inn London Goodge Street hotel — Hotel in London

This is a very modern hotel with small but carefully designed rooms. Electronic check in is pretty easy. The bed is large and comfortable with good big pillows. Lights, air-conditioning, & do not disturb settings are controlled from a touch panel or via their phone app. There's a comfortable lounge downstairs where you can get tea/coffee/drinks and snacks. (I visited during the heat wave, by the way: the air-conditioning is excellent.)

I needed an accessible room, and was very interested to see how this place would handle that. Basically, pretty well. The bathroom is well designed: sliding door wetroom, chair in the shower (rainforest and hand shower), two alarm cords. One of the best accessible bathrooms I've used.

There are some slight problems. In the bathroom the only flat surface you can put anything on is beside the sink, which is not great if you have anything you need to have in the bathroom but kept away from water (meds, for example).

There are no glasses. Um... Most people want to clean their teeth at some point?

Related: there's no kettle to make tea. Tea and coffee readily available downstairs, of course, so that's not a huge problem, although if you have mobility issues having to go to the lift then downstairs to the lounge to get coffee isn't completely trivial. But no kettle means no cups & spoons, two things which a lot of us need for taking medication. Yes, you can go and get these, but see above.

More serious problems: the accessible room, which is excellent, is quite far from the lift. If you have mobility problems, the more you have to be mobile the worse it is.

Also, the corridors are narrow, so it was a real problem - this is the one really big problem - when I found the housekeeping trolley had been left right outside my room door. This was a serious obstacle, I could only get past by using my weight to shift it slightly (something which did me no good at all). If I were actually in a wheelchair I'd have been completely stuck.

So it's a very comfortable hotel with an interesting approach to some things, handles a lot of accessibility needs well, but there's a couple of things which should be addressed.

I just realised I haven't mentioned the staff: very friendly and helpful! I'd definitely...

Stayed at The Hub from the 8th - 10th of September arriving at around 11pm. Location was easy to find, I would say it was a quieter street and easy 15 min walk to main areas. As it was later at night and for security reasons we needed to wait to be let in at the first door, after that it was easy check in, had a little talk about the the drinks/breakfast available and then straight to the rooms. Getting to the room was easy up the lift, tap our card to get through the door and the number signs were lit up which me and my partner liked. I booked a larger room as me and my partner were staying in the room. For the two nights that we stayed I didn’t feel claustrophobic. There was lots of light, a lovely sized bathroom and just all around modern looking with a great sized bed. We didn’t have a window in our room unfortunately and was just a light box however, I ended up adjusting and was fine with it. The only problem was not knowing what time of day it was without looking at your phone or going outside. As I mentioned before we didn’t stay for longer than a weekend and we explored most of the time instead of being at the hotel so it was fine. The one thing that was an excellent choice in this hotel was A/C. There was a heatwave at the time and without it I feel me and my partner would have melted away but it was excellent. Every hotel should have them in rooms ready for summer time and warmer days. We also had opted for breakfast which is honestly worth it. It saved us having to find a place to eat and it’s only £5 per day. There were lots of drink choices such as juices, water and coffees and beer/wine for the evening if you request one from the fridge. Breakfast was great even though there’s fewer things to choose from than other hotels. The croissants were crispy and so were the pain au chocolats and blueberry muffins were lovely, I also had some fruit with yoghurt and that was enough for me. Overall this hotel was a 10/10 for me and I would book here again when coming back to london. (also you can leave your luggage till the end of the day and still use the facilities such as toilets or just relax on the chairs before leaving with a drink of...

We will never stay here again. Walked into our first room and it was extremely hot. Dropped our luggage and went out for dinner expecting room to cool off since we set the temperature lower. Got back from dinner around 9pm and room was still a sauna, around this time we noticed the ac was blowing, but not cold air. We also noticed the thermostat had bumped itself back up 6 degrees.

After looking for a phone in the room for a few minutes we realized there was no method of contacting the front desk, so we walked on down. Sharon at the front desk was lovely and the only reason we were willing to give them another chance. She was able to get us more pillows and towels since the room (even when booked for two) only comes with one full sized bath towel and two pillows. She also was able to show us the room she could switch us into, which was literally a blast of cold air when we walked in. Being it was late and we had a long day of travel this seemed like a win.

The second room had its own problems. Waking up the next morning my wife and I both thought it was the worst bed we have ever slept on. Similar to sleeping on a table. The pillows they brag about being wonderful are as garbage as the bed. Even with a working AC unit, it resets every time you open the door to the room and turns itself up 6 degrees. Ensuring the room is not comfortable when you re-enter.

The tv system in room may have been great if it was working. After plugging in multiple of the unplugged cords behind the tv, and then washing the dust that we knocked off onto all our belongings below, we just gave up on their tv and decided to watch a movie on our laptop.

On top of all this there is a homeless camp that partially lives underneath this building, and across the street. So expect a high amount of homeless traffic and the view of all sorts of colorful tents out your window. We learned the second day that the city sets up tables to feed the homeless across the street. Which is an awesome program for them, but not what we wanted to navigate through as we...