Wild Things Flowers — Local services in London

I agree with Megreen. Perhaps the management has changed because the service is shockingly bad.

If I do not receive my refund by tommorow. I am reporting this store to Westminster Trading standards.

It looks like Wild Things Flowers are not just overcharging but misrep, as in selling expired plants and then not providing refunds.

I phoned the store today and the lady confirmed whilst they received my email, my refund would not be made untill “a few days” so she could not confirm the date/time. How dubious…

Context:

On Tuesday this week I visited the shop to buy a bouquet of white flowers (hydrangeas) the foliage used was eucalyptus.

The customer service was pretty bad: I was given the impression the lady in the shop did not want me to enter as I walked in. She stood by the door way with arms crossed blocking the entrance.

Quality of flowers pretty bad: The very next morning/day the hydrangea stems are dead. Please see photograph below.

Compared to last year I think the shop has declined. Previously I could buy lovely peonies and hydrangeas etc and they would last for a week, sometimes up to two weeks. The quality was very good last year and there was no cause to complain.

However, the present service and the flowers is so bad, if stems die in less than 24 hours that means the flowers are clearly old (not fresh). The social media advertising is very misleading and I would not recommend this shop at all.

I will be posting more via Instagram...

If could give this place 1* for service, I would. I came in for a wedding bouquet, something simple, small, for my chic city wedding. The girl working there, a young blonde girl, perhaps eastern European shrugged and huffed and made maximum effort to appear disinterested and uninspired. She clearly did not want to serve me at all. The shop was empty. When I questioned why she was being so unhelpful she told me my 'reference photo had fake flowers in', so I'm like 'yeah, okay, but how do we recreate something similar with real flowers, that's why i'm here'. Trying to get ideas out of her was like trying to get blood from a stone. I would NEVER come back to this awful shop, it left such a horrid energy over my experience of shopping for wedding flowers and if it wasn't the day before the wedding itself I 100% would have gone elsewhere. My bouquet was OK, it cost me 77.00. Elsewhere, it would have been £30 max. Let's be honest, location and service is what we are paying a premium for at this shop, location is great, service is ABYSMAL! Hire new staff who actually want to be there! BAD VIBES! (Also, side note, just been through the negative reviews and whoever is managing them is being defensive and not taking feedback onboard, I suggest you take on board what people are saying and make efforts to improve, not insult your patrons with excuses, this was, hands down, the absolute worst customer service I've ever...

I have been following this business Instagram account for the longest admiring their posts about their flowers only to finally make an enquiry and my god, I will never understand the disrespect from people who believe they are superior to others just because they own a business in an affluent area. We got the point. You are not the only people in the world who may think something of yourselves. The communication I received via text was so random to begin with as if a drink person had texted me, very unprofessional when I first enquired. I literally asked for pricing of a particular bouquet and they were too hostile to even answer that. I could go on about such extreme disrespect from a company who have no manners but it is best to just spread the word about such inhumane people rather than ranting on. Please avoid for your own sake. You can see from the low ratings that people are mainly referring to their customer service. There honestly isn't any please customer service at all. I would say learn some manners but there are so many other lovely companies to purchase flowers from so I will leave this here. If this company disrespects you through their texts, enquire elsewhere. Do not entertain it. They will probably claim they have no record of our communications just like in the other comments. Once again, please avoid these people and have a...